Guest Service Supervisor Job

Position type – Permanent & Full Time
Languages
English

Education
Secondary (high) school graduation certificate

Experience
1 year to less than 2 years

On site
Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Co-ordinate activities with other work units or departments
Establish work schedules and procedures
Perform same duties as workers supervised
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Assist clients/guests with special needs
Co-ordinate, assign and review work
Hire and train staff in job duties, safety procedures and company policies
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Requisition materials and supplies
Provide general information about points of interest in the area
Clerical duties (i.e. faxing, filing, photocopying)
Maintain an inventory of vacancies, reservations and room assignments
Answer telephone and relay telephone calls and messages
Process group arrivals and departures
Provide customer service
Take, cancel and change room reservations
Register arriving guests and assign rooms
Process guests’ departures, calculate charges and receive payments
Provide information on hotel facilities and services

How to apply
Please send your resumes at [email protected]