Generator Service Technician Job

The Thermal (HVAC) Service Quoting Coordinator prepares HVAC Service work to be estimated and works with the Service Sales, Parts Sales, and the Thermal Services Departments daily on all Thermal Service tickets closures and invoicing processes. This is a high volume, detail oriented, and fast paced role supporting several technicians in our West locations. This Coordinator works in customer portals, and ensures jobs are completed on time. We are a hybrid workplace requiring office attendance in our Sandy, UT location approximately 24 hours per week including Tuesdays.

Come work for a nationally certified Great Place To Work Company since 2018!

WHAT YOU WOULD BE DOING

Prepare Thermal service work to be estimated by gathering proposals, specifications and other documents as well as working with Thermal technicians
Submission via customer portals and providing updates
Assist the Sales team by providing guidance with service bids
Collaborate with field technicians and Parts Sales Department to assist in parts lookup and availability
Efficient follow-up to pursue outstanding quotes and ensure jobs are completed as promised
Identify labor, material, time requirements by studying proposals, specifications, and interrelated forms
Maintain parts inventory for Service Technicians’ trucks and the Service Department
Compute cost by analyzing labor, material and time requirements
Order parts from the Parts Sales Department and 3rd party vendors per the job requirements
Create service ticket for the work to be scheduled through dispatch
Ensure all logistics, materials and technologies align with scope of services
Review and analyze financial contractual and quoting obligations regarding the service
Create Method of Procedure (MOP) to meet customers’ requirements for job completion
Assist Thermal technicians with truck inventory paperwork
Assist with answering Service customer phone calls as needed
Back up coverage for Estimating Coordinators in all locations as needed

MINIMUM REQUIREMENTS TO APPLY

High School Diploma is required; Some college preferred
At least one year of recent and relevant customer service quoting experience required; Prior Thermal Services experience preferred
Experience with customer portals
Experience with basic estimating and accounting and with contract language
Experience with purchase orders, bids, and subcontracts
Ability to manage multiple tasks and work consistently in a volume–driven, fast–paced environment
Strong organizational and time management skills
Proficient with Microsoft Office Suite. Highly proficient with Excel
Able to work in a hybrid workplace requiring office attendance approximately 24 hours per week including Tuesdays
COMPETENCIES YOU SHOULD HAVE

Customer Service
Multi-Tasking
Detail Oriented
Communication
Accuracy
Project Completion Timeliness
The salary pay range is $30.88 - $33.17/hour plus bonus based on relevant service quoting experience.

Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen – getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:

WHAT WE CAN OFFER YOU:

Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)
401(k) Retirement Program and Company Match
Medical & Prescription Drug
Dental
Voluntary Vision
15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year
FREE Short & Long-Term Disability
FREE Basic Life/AD&D
Voluntary Supplemental Life insurance
Flexible Spending Accounts (Health Care and Dependent Care)
Employee Assistance Program
Health Advocate
Tuition Reimbursement
OUR CORE VALUES

SAFETY: The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.

CARING: We care about the success of our customers, our partners, our associates, and our company.

COLLABORATION: Working with the team to achieve the best outcome, which is critical to our success.

CREATIVITY: Being creative with ideas to improve the way we do things.

INTEGRITY: We are not afraid to do the right thing.

PROFESSIONALISM: Professional behavior is a cornerstone of our business.

Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Regular Employee Outings

For 40 years, DVL has built its foundation on threading expertise and experiences fostered by the professional culture and commitment of our people. We are a 100% employee-owned company that has the talent, experience, and resources to be your product sales and solution expert for your critical environment. DVL is a 160+ person company headquartered in the Philadelphia metro area with a national platform backed by our people, solutions, and service. Our offices expand across the country in Albuquerque, NM, Denver, CO, Harrisburg, PA, Bristol, PA, and Salt Lake City, UT. DVL Group is proud to be Certified™ by Great Place to Work® for the eighth year in a row. The prestigious award is based entirely on what current associates say about their experience working at DVL.