general manager Job

Operations Management
• Oversee daily shop operations, including scheduling, workflow, and service delivery.
• Ensure adherence to company policies, safety regulations, and industry standards.
• Maintain inventory of parts, tools, and supplies.
Financial Performance
• Develop and manage budgets, control expenses, and drive revenue growth.
• Track sales, labor costs, and profitability metrics.
• Set and monitor performance goals for the shop and employees.
Customer Service
• Ensure customers receive excellent service and clear communication regarding repairs, costs, and timelines.
• Handle escalated customer concerns or complaints.
• Promote customer retention through loyalty programs and follow-ups.
Strategic Growth
• Develop marketing initiatives to attract and retain customers.
• Build and maintain relationships with suppliers, vendors, and partners.
• Identify opportunities to expand services and improve operational efficiency.