Full-Time Veterinary Technician Assistant Job

Pay: $16.00 - $18.00 per hour

Job description:

Objective: Support role for entire Pet Clinic Veterinary Team. Assist the Veterinarian, Veterinary Technicians, and Front Desk staff with pre-surgical drop-off, post-surgical pick-up, Vaccine Clinics, Wellness exams, walk-ins, tech appointments, administrative support, and reception duties.

Essential Functions:

General Animal/Veterinary Care

· Handle and restrain animals properly and safely during Vaccine Clinics, pre- and post-surgery, Wellness exams, tech appointments, etc., including fractious and feral animals

· Take animal weight as needed

· Obtain patient history at beginning of appointments and communicate that information to Veterinarian or Vet Tech

· Perform checks on animals for illness, infestations, injuries, or abnormalities

· Maintain proper animal identification, ensuring that appropriate paperwork accompanies animals throughout their stay in the Pet Clinic

· Administer medications prescribed by Veterinarians

· Participate in the post-euthanasia disposal of animals, if required

Animal Surgical Care

· Assist in pre-surgical shave and prep of animal

· Monitor animals recovering from anesthesia

· Perform post-surgical duties and checks to ensure proper recovery of the animal

· Assist the Veterinarian/Veterinarian Technicians when needed

· Clean instruments and wrap packs

Customer Service

· Provide support for the Clinic Reception Desk and Clinic Call Center, as needed

o Answer incoming calls/emails, and check/return messages

o Schedule appointments

o Update cancellations

o Fill openings as needed

o Confirm appointments the day before

o Review client files in order to process timely reminders

o Greet and assist all visitors/volunteers

o Process paperwork as needed

· Assist with the flow of incoming animals throughout designated areas, help check clients in and out of their appointments, following AWA SOPs

· Meet and talk with clients during admission, re-check exams, Vaccination Clinics, and surgical release, give accurate and understandable instructions for post-surgical care and treatments

· Provide information on flea/tick treatment, spay/neuter surgery, routine testing and test results, Clinic practices, or general questions about various aspects of animal care

· Relay important follow-up care to discharged patients as requested by the Veterinarian Tech staff

Facility Management

· Keep animal cages clean and sanitize.

· Clean and organize lobby area of the Clinic, Reception Desks, and all other surrounding Clinic areas (exams rooms, prep areas, etc.)

· Routinely participate in stocking supply orders, help manage accurate inventory list

· Perform minor maintenance tasks on all equipment, and report any problems appropriately

· Maintain all safety standards at all times

Financial Management

· Ensure deposits are taken and accurately applied to the client account when assisting at the Reception Desk

· Process all invoicing at the close of each appointment when assisting at the Reception Desk

Perform other duties as assigned

Position Requirements:

· Commitment to the humane treatment of animals

· Ability to accept and explain the concepts of prepubescent sterilization, pre-release sterilization of adopted animals and humane euthanasia

· Must recognize or be willing to gain working knowledge of normal and abnormal health and behavioral conditions of the patients, pre- and post-surgery

· Must possess knowledge of the diseases and disorders of animals, spay and neuter and related procedures, and animal handling and restraint

· Must have familiarity with medical terminology and medical knowledge

· Knowledge of disinfecting procedures, antisepsis and asepsis

· Required to adhere to all organizational policies and procedures and safety standards

· Ability to quickly learn and adapt to changes in policies, procedures, and safety standards

· Must maintain professional appearance and the ability to tactfully and effectively work with the public

· Must maintain a positive and respectful attitude towards all clients, coworkers, volunteers, and the public at all times

· Must provide and record accurate information

· Ability to handle multiple tasks simultaneously

· Must demonstrate flexible and efficient time management and ability to prioritize workload

· Effective communication skills

· Strong problem-solving skills

· High-quality customer service skills

· Ability to learn quickly and efficiently

· Consistently report to work on time and prepared

Competencies:

Communication

The Veterinary Technician Assistant must communicate effectively both verbally and in writing with supervisors, colleagues, volunteers, and clients. Must be able to effectively communicate in emergent situations. Must be tactful and understandable when communicating medical information to clients.

Customer Service

The Veterinary Technician Assistant has daily contact with clients, co-workers, supervisors, and volunteers. Must respond promptly and courteously to customer needs. Responds to request for service or assistance from supervisors, co-workers, and volunteers. Must display empathy and understanding when necessary

Attendance and Dependability

The Veterinary Technician Assistant must be depended upon to report to work at their scheduled time and seldom be absent from work. They must be depended upon to complete work in a timely, accurate, and thorough manner and to be conscientious about assignments.

Problem Solving

The Veterinary Technician Assistant must be able to identify potential problems and their solutions or the appropriate person to provide the solution in a timely manner. The Veterinary Technician Assistant will work well in group- or individual problem-solving situations and will employ original thinking and creativity.

Job Type:

Full-time

*( Rotating Saturday shift required - 8:30am-2:30pm)

Job Type: Full-time

Benefits:

Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Work Location: In person

Qualifications:

· High School graduate, some Veterinary Assistant training preferred

· 1-3 years’ experience in customer service and or experience working with animals

· Working knowledge of computers and medical software

Physical Factors:

· Work performed in animal clinic, high exposure to animals.

· Ability to lift and move up to 50 lbs. unassisted, and over 50 lbs. with assistance

· Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, wet surfaces, hazardous chemicals, and sharp objects

· Long periods of standing, bending, stooping, reaching, as well as telephone and computer work, and working outdoors in varying weather conditions may be required.

Email resumes to: [email protected]

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance