Front Office Supervisor Job

Position Description

Carlson Rezidor Hotel Group is one of the world's largest and most dynamic hotel companies. It has an expanding portfolio of 1,400 hotels in operation and under development, a global footprint covering 115 countries…. Be part of the corporate managed hotels portfolio! Have you heard we have been recently acquired? What does that mean for you… more opportunity for growth and development than ever before! Join our team and grow your career with us long-term.

Nashville, TN is home of the Grand Ole Opry, NFL Tennesse Titans and NHL Nashville Predators! Nashville was recently named the new "IT" city by Forbes Magazine. If you are searching for a place to call home, Nashville is "IT"!! With a booming music environment, specialty restaurants and bars, the social life of Nashville, TN will certainly capture your heart and soul!

The position of Front Desk Supervisor requires an ability to provide superior guest service in a fast-paced, upscale environment during the operational hours. As an Front Desk Supervisor, you must have the flexibility to work day, evening, and overnight shifts in a fast-paced environment. Your responsibilities will include, but are not limited to the following:

• Leading the Guest Services team in ensuring a delightful, seamless arrival and departure experience


• Handling all guest compliments, comments, observations and challenges in a timely manner and effectively achieving full guest satisfaction


• Communicating all guest compliments, comments, observations and complaints to relevant departments and ensuring prompt and proper follow up


• Processing guest charges and payments accurately


• Leading and training all Front of House colleagues in achieving continuous, seamless service


• Encouraging day to day up-selling of guest accommodations

• POSITION REQUIREMENTS:

**Opera experience is a must**

• Previous hotel Front Desk experience


• Leadership experience or demonstrated qualities, ideally in a Guest Services or hospitality environment


• Strong customer service experience required


• Ability to maintain a positive and professional attitude when handling all situations


• Confident computer skills


• Ability to occasionally push/pull up to 50 pounds


• Ability to work a flexible schedule, during the overnight hours and on weekends


• Excellent communication skills

Brand
Radisson

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.