Front Office Agent Job

1. Manage patient check-in and check-out processes efficiently and accurately.
2. Schedule appointments and coordinate follow-up care as needed.
3. Handle patient inquiries, providing information about services, scheduling, and clinic policies.
4. Maintain and update patient records in compliance with privacy regulations.
5. Process billing and payments and assist patients with insurance claims.
6. Provide interpretation services for multilingual patients to ensure clear communication.
7. Act as a communication bridge between the doctor and patients, particularly elderly patients, ensuring clarity and understanding of medical information and treatment plans.
8. Support clinic staff with administrative tasks and coordination for daily operations.
9. Ensure a welcoming environment for patients by upholding clinic standards and cleanliness.
10. Travel between Brampton and Markham office locations as required to manage duties across multiple settings.

• Education: Postgraduate Degree/Diploma in Healthcare Management and Administration, or Bachelor of Science (B.Sc.) in a healthcare-related field, including Biotechnology, from a recognized university.
• Experience: Experience in a healthcare or dental office setting preferred, with knowledge of healthcare administration practices.
• Language Skills: Must be fluent in English
• Language Skills (nice to have): Hindi, and Punjabi, both written and verbal, to effectively interact with diverse patient groups and provide clear communication between the doctor and patients, especially elderly patients who may require additional support in understanding medical information.
• Skills: Strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
• Driver’s License and Vehicle: Valid driver’s license and access to a personal vehicle are required to manage responsibilities across multiple office locations in Brampton and Markham.
To fulfill the role effectively, the Multilingual Front Office Agent must possess strong language skills to serve as a link between the doctor and patients, especially elderly patients. This includes:
• Clear Communication: Ability to convey complex medical information, appointment details, and instructions in English, Hindi, and Punjabi, ensuring patients understand and feel comfortable.
• Building Trust and Rapport: Providing reassurance to elderly patients by communicating in their preferred language, fostering a supportive environment.
• Facilitating Understanding: Simplifying explanations for elderly patients who may have difficulty with medical terminology.
• Reducing Miscommunication: Ensuring accurate and compassionate communication, which is crucial for elderly patients who may have limited English proficiency.
This position plays a critical role in supporting the patient-centered approach of Dr. Sonia Sharma Dental Centre by ensuring clear, multilingual communication with all patients, enhancing the quality of care, and promoting a positive clinic experience.

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave