Front Desk Manager Job

Position Information

Primary Location: On MV Saga X - Company Vessel alongside Squamish, BC

Number of vacancies: 1

Company Operating Name: Bridgemans Crew Management Ltd.

Business Address: 342 Water St, Vancouver, BC

Language of Work: English

Wage: $CAD 38.40 / hour

Benefits Package offered: Extended Health Benefits. Transportation and meals provided by employer.

Contact Information: [email protected]

The Company:

Bridgemans Services Group is a leading provider of turnkey marine infrastructure, offering premium floating workforce accommodations (floatels), marine logistics, and marine construction services. Headquartered in Vancouver, BC, Bridgemans operates globally, helping industry leaders execute complex projects in remote locations safely, sustainably, and in partnership with local communities.
We hire passionate professionals across a diverse range of operational roles to support our floating accommodations and marine fleet, including deckhands, marine officers, and captains, as well as hospitality, culinary, and housekeeping team members who ensure our residents and crew experience top-tier service on board our floatels.

Floatel Life:
At Bridgemans, we believe that providing an exceptional living and working environment is essential to supporting our workforce. When you join our team, you will enjoy comfortable accommodations complemented by delicious, freshly prepared meals. Beyond the workday, our floatels foster community and social engagement, featuring fully equipped games rooms and recreational activities, a dedicated fitness area, and an onboard convenience store to ensure you have everything you need right at your fingertips.

Career Advancement:
At Bridgemans, a job is just the beginning of an exciting professional journey. We are dedicated to fueling your long-term growth by supplying and supporting essential marine certifications, actively opening doors to dynamic marine careers around the world. Whether you are looking to advance within our fleet or expand your horizons across the global maritime industry, we provide the tools, training, and pathways you need to chart a successful course for your future.

Benefits:
Your health, well-being, and peace of mind are top priorities. That is why we offer a comprehensive benefits package designed to support you both on and off the job.

Schedule:
Getting you to and from the floatel is completely seamless and stress-free. Bridgemans pays for your flights (from major Canadian cities) and transportation to and from the project site, ensuring your travel is fully arranged and supported for every shift rotation.

Key Responsibilities:

Reporting to the Hotel Manager, the responsibilities and essential job functions include, but are not limited to, the following:
• Develop new and improve existing policies and procedures of front office operations
• Ensure all front office procedures are followed accurately.
Recruit, supervise, train, and motivate the front desk team to ensure consistent and high-quality service to guests.
• Create and manage staff schedules to ensure adequate coverage and operational efficiency.
• Conduct regular performance evaluations and provide constructive feedback to front desk agents.
• Address and resolve guest complaints, requests, and inquiries in a professional and timely manner.
• Maintain a thorough knowledge of floatel services, facilities, and local attractions to assist guests.
• Communicate effectively with other floatel departments (e.g., housekeeping, food & beverage, logistics, technical).
• Manage room inventory and timely availability.
• Process and reconcile occupancy reports, management reports against the budgets.
• Oversee training of new front desk staff on flotel policies, procedures, and software systems.
• Be familiar with flotel emergency procedures and act as a key contact during crisis situations.
• Ensure the security of guest information and flotel property.
• Prepare budgets; balance income against vouchers and property management system totals.
• Oversee the Night Audit process in the Property Management system.
• Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of Front Desk, Concierge, Tour Host, Lobby coverage, and any other department that requires assistance.