Front Desk Manager Job

We currently have an exciting opportunity for you to bring your skills, knowledge, and expertise as a dedicated Front Desk Manager. Come to join us.

Your duties and responsibilities will include the following:
• Develop, implement, and maintain policies and procedures to ensure efficient front desk and guest service operations.
• Oversee daily front desk activities, including guest check-in and check-out processes, room reservations, and customer service standards.
• Perform front desk duties as required during peak periods or staffing shortages.
• Supervise, train, schedule, and provide guidance to front desk staff to ensure high-quality guest service.
• Conduct employee performance reviews and provide coaching and recommendations for improvement.
• Address and resolve guest complaints, concerns, and service issues in a professional and timely manner.
• Enforce company policies, operational procedures, and service standards to maintain consistency and compliance.
• Negotiate with suppliers and service providers for the purchase of materials, equipment, and operational supplies.
• Negotiate rates, group bookings, and facility usage arrangements with clients and business partners.
• Prepare operational budgets and monitor revenues, expenses, and departmental financial performance.
• Review occupancy levels, reservation trends, and financial reports to support business planning and revenue management.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations and guest satisfaction.
• Maintain accurate records, reports, and documentation related to front desk operations and guest services.
• Assist management in implementing operational improvements and strategies to enhance guest experience and business performance.

Requirements:
• Completion of high school or higher
• At least 3 years of relevant working experience
• Possesses and able to carry out work with the following characteristics:
Client focus, Flexibility, Team player

Work location:
228E Yellowhead Hwy, Clearwater, BC V0E 1N0

Please send your resume to:
[email protected]
**Only qualified candidate may be contacted.