front desk hotel clerk Job

Languages
English

Education
Secondary (high) school graduation certificate
Experience
Experience an asset

On site
Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hotel, motel, resort
Responsibilities
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Experience and specialization
Computer and technology knowledge
Multi-line switchboard
Word processing software
Central reservation system (CRS)
Internet
Additional information
Security and safety
Bondable
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player