Food Service Supervisor Job

Job Overview

We are seeking a motivated and experienced Food Service Supervisor / Team Lead to oversee daily operations in a fast-paced restaurant environment. The ideal candidate will play a key role in ensuring smooth operations in the absence of the manager, maintaining high service standards, and leading a team to deliver an exceptional customer experience. This position requires strong leadership skills, operational knowledge, and the ability to manage both front-of-house and kitchen activities effectively.

Duties
Supervise and coordinate daily restaurant operations, ensuring adherence to company standards and quality service.
Perform managerial-level tasks including inventory management, stock rotation, and oversight of cashier and kitchen staff.
Act as a liaison between staff and management, ensuring effective communication and workflow.
Lead, train, and motivate team members to achieve performance and service goals.
Provide ongoing training and support to both new and existing employees.
Ensure compliance with food safety regulations and maintain a valid Food Handler certification.
Monitor and enforce health and safety standards in the workplace.
Handle customer concerns and difficult situations with professionalism and effective problem-solving skills.
Assist in scheduling staff and ensuring proper coverage based on business needs.
Maintain accurate records of daily operations, including inventory, sales, and customer interactions.
Report operational updates, performance metrics, and any issues to management regularly.
Execute pre-approved managerial decisions and escalate matters requiring approval.

Skills
Strong leadership and team management abilities
Excellent communication skills in English; Spanish is considered an asset
Proven experience in restaurant operations, food preparation, and customer service
Knowledge of inventory control and stock management
Ability to handle high-pressure situations and resolve customer issues effectively
Strong organizational and multitasking skills
Understanding of food safety regulations and compliance standards
Ability to work flexible hours, including evenings and weekends

Qualifications
Minimum of 12 months of relevant experience in a similar role or within the establishment
Valid Food Handler Certification (mandatory)
Demonstrated leadership and problem-solving skills
Ability to adapt to a dynamic and fast-paced work environment
Full-time availability with flexibility in scheduling