Financial Aid Advisor - Verification (PT) Job

Financial Aid Advisor - Verification (PT)
Part-time Staff
Sugar Grove Campus

Hybrid Option: No

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.

Reporting to the Financial Aid Manager, this position is responsible for reviewing and processing financial aid verification cases, evaluating supporting documentation, identifying discrepancies, and assisting with the resolution of routine eligibility requirements in accordance with federal, state, and institutional regulations. The position supports institutional identity verification and fraud prevention efforts by identifying potential concerns, documenting findings, and referring complex cases for further review. Additionally, this position provides customer service and individualized guidance to students and families through in-person, telephone, and electronic communications to facilitate the timely and accurate completion of the financial aid process.

Responsibilities

Review student financial aid applications and supporting documentation to determine completeness, accuracy, and compliance with federal, state, and institutional requirements.

Perform verification of Free Application for Federal Student Aid (FAFSA) information, including income, household composition, educational credentials, and other required eligibility information.

Identify and resolve routine conflicting information within student financial aid records and institutional systems in accordance with established procedures. Refer complex eligibility issues and cases requiring additional review to the Financial Aid Manager.

Update student financial aid records in the institutional student information system and maintain accurate documentation of verification decisions.

Review verification documentation, including federal tax information, income statements, identity documentation, and other eligibility records.

Conduct identity verification reviews for students flagged through institutional processes or exhibiting potential indicators of identity theft or financial aid fraud.

Evaluate student records for inconsistencies involving identity, enrollment history, personal information, and financial aid eligibility.

Assist with implementation and maintenance of institutional identity verification procedures and fraud prevention protocols.

Document suspected fraudulent activity and refer cases requiring additional investigation to designated Financial Aid leadership.

Collaborate with Admissions, Registration and Records, and other institutional departments to resolve identity verification concerns while maintaining student confidentiality.

Run and modify reports to monitor verification caseloads, outstanding requirements, and processing progress.Assist in updating the financial aid policy and procedures handbook to reflect established verification and identity review procedures.Stay current with federal, state, and institutional requirements applicable to assigned financial aid responsibilities.

Communicate with students regarding outstanding verification requirements, documentation deficiencies, and steps necessary to complete financial aid processing.

Provide individualized guidance to students navigating financial aid verification and identity confirmation requirements.

Assist students in resolving verification issues through in-person appointments, telephone calls, email, and virtual services.

Conduct proactive outreach to students with incomplete verification requirements to support timely financial aid processing.

Support recruitment, admission, enrollment, and retention activities through financial aid services.

Additional expectations:
Maintain periodic office hours at branch campuses.
Attend professional workshops to remain current in the field.
Serve on institutional committees.
Perform other duties as assigned by the Financial Aid Leadership team.

Minimum Qualifications

Bachelor's degree in accounting, business, finance, or related field required.

Minimum of two years of related professional experience in financial aid, student services, document review, or a related administrative role involving customer service and review of confidential records.

Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Experience with student information systems (e.g., Banner), preferred but not required.

Knowledge of federal and state financial aid programs and experience with financial aid verification, preferred.

Strong interpersonal and communication skills.

Ability to provide individualized student assistance while maintaining the confidentiality of student and family information.

Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.

Willingness to work evenings, weekends, and offsite events.

Bilingual Spanish/English, preferred.

Please attach the following documents when applying:

1. Cover Letter-Yes


2. Resume-Yes

(Additional documents can also be attached.)

Position Details
req2249
Grant Funded: No
Compensation Range: 24.64 - 29.69
Compensation Type: Hourly
Compensation: The pay for this position will be determined by your experience, education, and qualifications.
Work Schedule: Other
Work Hours: 25
Testing: No
Priority Application Review Date: 11/18/2026
Applications received by the "Priority Application Review Date" will receive priority consideration. Review of applications will begin at that time and continue until the position is filled.
Benefits: Click to See Benefits Page

Special Instructions: You may attach references or transcripts to your application. References and official transcripts for Associate's degrees or higher are required to be submitted during the background check process.

Equal opportunity employer, including disability and veteran