Field Service Representative - Secret Clearance Job

Field Service Representative - Join a Dynamic Team Supporting Critical DoD Medical Operations

Location: Colorado Springs, CO (Peterson AFB)
Travel: 10%-25%
Clearance: Active DoD Secret Clearance Required

We are seeking a motivated, problem-solving Field Service Representative to join our team, supporting the Department of Defense (DoD) with cutting-edge medical systems and technology. This is an exciting opportunity to be a key player in enhancing mission-critical operations, collaborating with diverse teams, and providing hands-on support for dynamic and impactful solutions.

What You'll Do:

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  Provide Expert Onsite Training: Deliver training on applications and systems to client staff, ensuring smooth integration and operation within their workflows.

  
  


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  Collaborate Across Teams: Work closely with Help Desk, Cloud, Development, and Data Engineering Teams to troubleshoot, document, and resolve issues effectively.

  
  


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  Coordinate and Support: Assist client teams with deployments, site visits, training exercises, and other operational needs. Be the bridge between the end users and technical teams to ensure seamless execution.

  
  


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  Innovative Solutions for End Users: Work directly with end users to implement applications into daily operations, tailored to the specific needs of each command or service.

  
  


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  Be a Critical Problem Solver: Identify gaps in information and create innovative solutions to address these challenges using a Common Operating Picture (COP). Troubleshoot data inconsistencies and track issues with precision.

  
  


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  Travel: You will have the opportunity to travel 10%-25% to client sites for training, site visits, and operational support.

  
  

What We're Looking For:

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  Education & Experience:

  
  
  
  
  • Bachelor's degree in IT, Cybersecurity, Business, Engineering, or a related field (or equivalent experience, such as an Associate Degree + 10 years of relevant experience).
  
  
  • 2+ years of experience supporting DoD medical planning and execution (preferred: familiarity with DoD medical systems like TRAC2ES, TMDS, JMAR, CAREPOINT).
  
  
  
  


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  Technical & Communication Skills:

  
  
  
  
  • Strong troubleshooting abilities, especially in resolving basic computer access issues (e.g., clearing cache).
  
  
  • Exceptional communication skills, with the ability to explain complex issues clearly to both technical and non-technical audiences.
  
  
  • Ability to collaborate effectively with cross-functional teams and work in a dynamic, fast-paced environment.
  
  
  
  


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  Team Player:

  
  
  
  
  • A desire to learn new technologies and share that knowledge with others.
  
  
  • Comfort with providing both one-on-one and small group training sessions.
  
  
  • Flexibility and willingness to work occasional long hours or weekends as needed.
  
  
  
  


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  Clearance & Availability:

  
  
  
  
  • Active DoD Secret clearance
  
  
  • This is an onsite role in Colorado Springs, CO, working directly with the end users 5 days a week.
  
  
  
  


• Salary: $125,000