Exchange Coordinator - AutoPark Honda Job

AutoPark Honda has an outstanding opportunity for a Vehicle Exchange Coordinator to join their team and the Holman Family!

Job Duties:

• Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade.

• Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.

• Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles.

• Present trade-in offers based on the customer’s vehicle history and current market value.

• Encourage customers to consider upgrading to a new or used vehicle from the dealership.

• Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant.

• Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system.

• Attends/completes required training and department meetings.

• Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.

• Address any customer concerns or questions related to vehicle trade-ins or exchanges.

• Perform all other duties and special projects as assigned

Education and/or Training:

• High School diploma or GED; previous sales experience and college degree preferred.

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• Prior sales / customer service experience is preferred.

• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

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