Exchange Consultant - Toyota Job

Holman Toyota has an outstanding opportunity for an Exchange Coordinator to join their team!

What will you do?

• Greet customer on service drive and perform a needs analysis including service needs and history, and opportunity/desire for potential trade.

• Assess customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.

• Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles.

• Present trade-in offers based on the customer’s vehicle history and current market value.

• Encourage customers to consider upgrading to a new or used vehicle from the dealership.

• Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant.

• Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system.

• Attend/complete required training and department meetings.

• Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.

• Address any customer concerns or questions related to vehicle trade-ins or exchanges.

• Perform all other duties and special projects as assigned

What are we looking for?

• High School diploma or GED; previous sales experience and college degree preferred.

• Prior sales and/or customer service experience is preferred.

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• Good verbal and written communication skills.

• Strong interpersonal and customer service skills

• Knowledge and implementation of the company’s policies, practices and processes as related to sale of vehicles.

• Ability to work with sales team and obtain required sales metrics.

• Proactive, organized approach to multitasking and prioritization

#LI-GC1

INDRS