Entry Level Hybrid job of Customer Service Reps and entry level accounting skill Job

Superior Staffing is seeking two (2) Customer Service Reps/ with Basic Accounting skills positions open (Hybrid and in office see details) for one of our clients located in Downers Grove, IL. This is a fantastic opportunity for experienced dedicated professionals with future top-notch benefits and growth opportunities at an impressive national leading company!
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*IMPORTANT The Customer Service Care role handles sales administration, account management and updates, accounts receivables/billing, and collections. The right candidate will have experience with order entry, billing and invoicing, payment processing, and basic accounting. ✅
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The Customer Care Representative is responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. They will satisfy external and internal customer concerns by processing orders, collecting payments, clarifying information, correcting billing issues, and tracking shipments using resources within all internal departments and external sources while appropriately documenting in databases. ✅

The position reports to the Sr. Customer Care Manager and receives inbound Customer Service and Operator calls. 🆕

Job Description
Primary Responsibilities
Respond to internal and external customer concerns received via call center, writing, email, social media, etc. regarding order status, quality of product, billing issues, and company policies.
Document all activities, conversations, and commitments regarding customers in Navision.
Operator duties include routing incoming calls to the appropriate party.
Minimize length of calls while efficiently providing quality and friendly service and effectively contributing to telephone coverage for external and internal customers.
Process/Audit orders and contracts entered on the website and internally.
Maintain corporate database(s) with updated information.
Ability to understand and interpret customer scenarios, how they impact the database, and how to resolve effectively to best serve the customer.

Administrative support for the District Sales Managers’.
Schedule 8:00am-5:00pm Monday-Friday (Temp to Hire- working in Downers Grove office but after being hired by our customer after working for Superior Staffing you'll have opportunity to work Hybrid a good portion of your work week as our customer's employee when you go temp to hire and become their employee.

Great company, team environment for highly organized experienced persons with desire to grow with company.

Call 630-516-3505 for more info and appointment today! (Entry level with qualification candidates welcomed along with more experienced persons and pay will reflect your experience)

Temp to Hire Superior Staffing Inc.
630-561-3245 for more info or appointment

call 630-516-3505

National company with great training, benefits and opportunities to grow in pay and duties.