Engineer I - Desktop Job

Position Responsibilities:

• Provide technical support and troubleshooting for desktop hardware, software, and peripherals.

• Install, configure, and maintain desktop operating systems and applications.

• Perform system upgrades, patches, and software installations as needed.

• Set up and deploy new desktops, laptops, and peripherals for end-users.

• Monitor and maintain desktop security, including antivirus software and patch management.

• Collaborate with IT teams and vendors to resolve escalated technical issues.

• Document technical procedures, configurations, and troubleshooting steps.

• Conduct hardware and software inventory management and asset tracking.

• Assist in testing and evaluating new technologies and tools to enhance desktop management.

• Provide training and support to end-users on desktop applications and best practices.

• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience

• Additional education, certifications, or other distinctions are a plus

• Proficient in Active Directory, Microsoft Office Suite, and desktop management tools.

Relevant Work Experience:

• 2-4 years’ experience as a Desktop Support Technician or similar role

• Experience with desktop hardware troubleshooting, upgrades, and repairs.

• Basic networking knowledge (TCP/IP, DNS, DHCP) is preferred.

• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

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