Email Support Specialist Job

Job Description

Caring Senior Service is seeking a professional, compassionate, and detail-oriented Email Support Specialist to provide timely and helpful support to seniors, families, caregivers, prospective clients, and business partners through email communication.

The Email Support Specialist will monitor and manage incoming emails, respond to questions and requests, provide accurate information, document interactions, and escalate issues when necessary. The ideal candidate has excellent written communication skills, strong attention to detail, and a genuine desire to help others.

Key Responsibilities:

Monitor and respond to incoming emails promptly and professionally.
Provide accurate information regarding Caring Senior Service and available services.
Assist clients, families, caregivers, and prospective customers with questions and requests.
Identify customer needs and provide appropriate solutions or next steps.
Forward or escalate complex, urgent, or sensitive matters to the appropriate team member.
Maintain accurate records of customer communications and follow-ups.
Follow up on outstanding customer requests to ensure timely resolution.
Maintain a professional, friendly, and compassionate tone in all written communications.
Protect confidential client and company information.
Coordinate with internal teams to resolve customer concerns.
Manage multiple email requests and prioritize urgent matters appropriately.
Follow company procedures, communication standards, and privacy policies.

Qualifications:

Previous customer service, email support, administrative, healthcare, or home-care experience preferred.
Excellent written English and strong grammar skills.
Professional, friendly, and compassionate communication style.
Strong attention to detail and organizational skills.
Excellent problem-solving and time-management abilities.
Comfortable using email, CRM systems, Microsoft Office, Google Workspace, and other online tools.
Ability to work independently and manage multiple tasks in a remote environment.
Reliable internet connection and a quiet, professional workspace.
Ability to maintain confidentiality.
Healthcare, senior care, or home-care experience is a plus.
Bilingual skills are a plus.

Ideal Candidate

The ideal candidate is dependable, patient, organized, and comfortable communicating with people from diverse backgrounds. You should be able to understand customer concerns, respond clearly and professionally, and represent Caring Senior Service with compassion and respect.

Why Join Caring Senior Service?

This is an opportunity to use your communication and customer service skills to make a meaningful difference in the lives of seniors and their families while working remotely as part of a supportive team.

Job Requirements:

1–2 years of customer service, email support, administrative, healthcare, or home-care experience preferred.

Excellent written and verbal communication skills with strong grammar and attention to detail.

Professional, friendly, patient, and compassionate communication style.

Ability to respond to emails accurately, professionally, and within required response times.

Strong organizational, multitasking, and time-management skills.

Ability to prioritize urgent customer requests and escalate sensitive issues appropriately.

Comfortable working with email platforms, CRM systems, scheduling software, Microsoft Office, and Google Workspace.

Ability to learn new software, systems, and company procedures quickly.

Strong problem-solving and customer-service skills.

Ability to work independently while maintaining productivity and meeting deadlines in a remote environment.

Reliable high-speed internet and a dedicated, quiet workspace.

Ability to maintain strict confidentiality and protect sensitive client information.

Must demonstrate professionalism and compassion when communicating with seniors, family members, caregivers, and prospective clients.

Healthcare, senior care, home-care, or care-coordination experience is a plus.
Bilingual skills are a plus.

Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Relocation Assistance, Tuition Reimbursement, Casual Dress, Transportation Subsidies, Day Care Services, Company Cafeteria, Regular Employee Outings

When Family Can’t Be There, We Can. Lifestyles may change with age, but the ability to maintain a safe, independent life doesn’t have to. Our GreatCare® method addresses the 3 most important areas of concern: quality caregivers, care solutions, and active involvement. Through this method, we provide in-home care solutions to help seniors avoid relocation from their homes while maintaining their safety and independence. Our resources and experience in the industry help change the lives of seniors and their families by giving them the control they need to make aging in place their first option.