Document Accessibility Remediation Technician Job

Job Summary:
We are seeking Document Accessibility Remediation Technicians to join an agency-wide project remediating accessibility issues in static documents such as PDFs, Word documents, and PowerPoint presentations. This entry-level role suits candidates with strong computer proficiency and attention to detail; on-the-job training
is provided.

Key Responsibilities:
• Participate in training on PDF accessibility, remediation procedures, and software tools
• Review assigned PDF files and perform remediation per established procedures
• Modify document structure/accessibility elements — tags, headings, lists, reading order, tables, links, images, and document properties
• Use automated accessibility-checking tools to identify issues and verify completed work
• Perform manual quality checks on remediated documents
• Coordinate with the agency webmaster to upload accessible documents and replace non-accessible versions
• Escalate complex documents or issues outside established procedures to the supervisor
• Maintain accurate records of assigned documents, work status, and outstanding issues
• Manage electronic files per file-naming, storage, and document-control procedures
• Process a high volume of documents while maintaining accuracy and meeting productivity targets
• Protect confidential/sensitive information within organizational documents

Required Skills & Certifications:
• 2+ years general knowledge of computers, software applications, file management, and office technology
• 2+ years’ experience modifying document structure/accessibility elements (tags, headings, lists, reading order, tables, links, images, properties)
• 2+ years’ experience using Adobe Acrobat Pro or other PDF editing software
• 2+ years’ experience with document processing, data entry, records management, QA, or high-volume production work
• Strong attention to detail; ability to follow written procedures and step-by-step technical instructions
• Must have own equipment: high-speed internet and ability to remote into DCH systems via WebLink

Preferred Skills & Certifications:
• 1+ year experience using Equidox PDF Remediation Software (highly desired)
• Familiarity with digital accessibility concepts, assistive technology, or accessibility standards

Scheduling:
• Location: Atlanta, GA 30334 (Remote)
• Interview Type: Webcam or in-person