Dispatcher (NOC 14404) Job
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Employer: PEPCO CORP.
SpiderID: 13662342
Location: Hearst, Ontario
Posted: 2/1/2024
Wage:
Priority Review Date: 5/1/2024
Job Code / NOC / SOC:
Category: Business/Management
Job Description:
Employer Name: PEPCO CORP.
Company description: Founded in 1986, Pepco is a bilingual second-generation family owned and operated business. We currently distribute fuels, lubricants, industrial supplies, and Bearing/Power Transmission (BPT) components to residential and commercial/industrial customers in Northern Ontario and the Greater Montreal Area. Given the breadth of our offer, our strategy is to open new customers with a select few door opener items and then to grow our share of wallet in each customer. We will continue to distribute fuels as long as there is a market but recognizing that the market will eventually dry up, we are focusing our growth initiatives on the lubricants, industrial supplies and BPT markets.
Location of Work: 25 Ch. Gaspesie Rd, Hearst, ON P0L 1N0
Title of Position: Dispatcher (NOC 14404)
Language: English
Vacancies: 1
Type of Position: Permanent, full time
Job Duties:
The Dispatcher is responsible for setting the delivery schedule, assigning the daily routes of Truck Drivers and prepare the documents needed for delivery to ensure efficiency, safety, and compliance with the trucking regulations.
• Take customer orders over the phone and in-person for product delivery.
• Manage the accurate preparation and dispatch of incoming customer orders/ tickets/ transfers: fuel, lubes, oil, DFOA, industrial supplies, and all other future products to be sold.
• Make outbound calls to customers concerning the status of their deliveries.
• Prepare orders according to TDG (Transport of Dangerous Goods) regulations.
• Consider equipment, driver availability, and customer priority, to create a weekly delivery schedule. Adjust daily as unplanned priorities occur.
• Generate, update, and submit the required paperwork by the set deadline: load and fuel reports, invoicing sales orders and submitting quotes, NAV, finance/HR/HS paperwork, answering emails, etc.
• Oversee and develop processes and tools to increase productivity, efficiency, and customer satisfaction.
• Demonstrate diplomacy, tact, and respect in all interactions with customers and promptly escalate customer complaints to management.
• Assist in efficiently managing unplanned breakdowns.
• Assist in scheduling the fleets preventative, corrective, and scheduled, maintenance through partnered garages. Arrange schedule with the least impact to operations, deliveries, and customers.
• Reviewing TDG documents, Bills of Lading and daily dip reports and efficiently entering the figures from the daily dip reports into the assigned spreadsheet.
• Reviewing trips daily to ensure prompt and precise billing.
• Complete Route Planning in the Inventory Routing System by creating truck trips and loading orders onto trucks.
• Foster relationship with direct depot.
• Other tasks as directed by supervisor.
Skills Required:
• Accountability
• Attention to Detail
• Decision Making and Problem Solving
• Planning & Organization; Exceptional organizational and administrative skills
• Priority Management
• Autonomous in taking non-routine decisions
• Client focus
• Sound knowledge in utilization of route optimization software
• Knowledge of GPS systems and geography
• Ability to work in a team environment
• Microsoft 365 applications and experience with an Enterprise Resources Planning (ERP) platform; Microsoft Dynamics NAV
• Analytical skills to problem solve and coordinate demanding situations
• Occasionally lift and/ or move items up to 20 lbs.
• May be required to stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
• Required to stay long hours in front of a computer and hear clearly for discussions with colleagues and customers.
Experience Required:
• On-the-job training will be provided
• 1 year of work experience in a similar position would be an asset
Education Required:
• High School certificate
Wage & Hours: $ 29.00
• Number of hours per day: 8
• Number of days per week: 5
• Number of hours per week: Monday to Friday, 40 hours per week.
• Overtime starts after how many hours: 44 hours
• Shift rotation (as applicable): Weekend on-call shift rotation.
Benefits:
☒ Disability Insurance: Long Term Disability only
☒ Dental Insurance
☐ Pension
☒ Extended medical insurance (e.g. prescription drugs, paramedical services, medical services and equipment)
☐ Other (if applicable): N/A
Type of Vacation:
☐ Days Number:
☒ % Amount: 4%
Anyone who is qualified and can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your application. Only qualified applicants will be contacted.
To apply: Email: [email protected]
Company description: Founded in 1986, Pepco is a bilingual second-generation family owned and operated business. We currently distribute fuels, lubricants, industrial supplies, and Bearing/Power Transmission (BPT) components to residential and commercial/industrial customers in Northern Ontario and the Greater Montreal Area. Given the breadth of our offer, our strategy is to open new customers with a select few door opener items and then to grow our share of wallet in each customer. We will continue to distribute fuels as long as there is a market but recognizing that the market will eventually dry up, we are focusing our growth initiatives on the lubricants, industrial supplies and BPT markets.
Location of Work: 25 Ch. Gaspesie Rd, Hearst, ON P0L 1N0
Title of Position: Dispatcher (NOC 14404)
Language: English
Vacancies: 1
Type of Position: Permanent, full time
Job Duties:
The Dispatcher is responsible for setting the delivery schedule, assigning the daily routes of Truck Drivers and prepare the documents needed for delivery to ensure efficiency, safety, and compliance with the trucking regulations.
• Take customer orders over the phone and in-person for product delivery.
• Manage the accurate preparation and dispatch of incoming customer orders/ tickets/ transfers: fuel, lubes, oil, DFOA, industrial supplies, and all other future products to be sold.
• Make outbound calls to customers concerning the status of their deliveries.
• Prepare orders according to TDG (Transport of Dangerous Goods) regulations.
• Consider equipment, driver availability, and customer priority, to create a weekly delivery schedule. Adjust daily as unplanned priorities occur.
• Generate, update, and submit the required paperwork by the set deadline: load and fuel reports, invoicing sales orders and submitting quotes, NAV, finance/HR/HS paperwork, answering emails, etc.
• Oversee and develop processes and tools to increase productivity, efficiency, and customer satisfaction.
• Demonstrate diplomacy, tact, and respect in all interactions with customers and promptly escalate customer complaints to management.
• Assist in efficiently managing unplanned breakdowns.
• Assist in scheduling the fleets preventative, corrective, and scheduled, maintenance through partnered garages. Arrange schedule with the least impact to operations, deliveries, and customers.
• Reviewing TDG documents, Bills of Lading and daily dip reports and efficiently entering the figures from the daily dip reports into the assigned spreadsheet.
• Reviewing trips daily to ensure prompt and precise billing.
• Complete Route Planning in the Inventory Routing System by creating truck trips and loading orders onto trucks.
• Foster relationship with direct depot.
• Other tasks as directed by supervisor.
Skills Required:
• Accountability
• Attention to Detail
• Decision Making and Problem Solving
• Planning & Organization; Exceptional organizational and administrative skills
• Priority Management
• Autonomous in taking non-routine decisions
• Client focus
• Sound knowledge in utilization of route optimization software
• Knowledge of GPS systems and geography
• Ability to work in a team environment
• Microsoft 365 applications and experience with an Enterprise Resources Planning (ERP) platform; Microsoft Dynamics NAV
• Analytical skills to problem solve and coordinate demanding situations
• Occasionally lift and/ or move items up to 20 lbs.
• May be required to stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
• Required to stay long hours in front of a computer and hear clearly for discussions with colleagues and customers.
Experience Required:
• On-the-job training will be provided
• 1 year of work experience in a similar position would be an asset
Education Required:
• High School certificate
Wage & Hours: $ 29.00
• Number of hours per day: 8
• Number of days per week: 5
• Number of hours per week: Monday to Friday, 40 hours per week.
• Overtime starts after how many hours: 44 hours
• Shift rotation (as applicable): Weekend on-call shift rotation.
Benefits:
☒ Disability Insurance: Long Term Disability only
☒ Dental Insurance
☐ Pension
☒ Extended medical insurance (e.g. prescription drugs, paramedical services, medical services and equipment)
☐ Other (if applicable): N/A
Type of Vacation:
☐ Days Number:
☒ % Amount: 4%
Anyone who is qualified and can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your application. Only qualified applicants will be contacted.
To apply: Email: [email protected]
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Experience:
Education:
Travel:
Vacation:
Company Profile:
Founded in 1986, Pepco is a bilingual second-generation family owned and operated business. We currently distribute fuels, lubricants, industrial supplies, and Bearing/Power Transmission (BPT) components to residential and commercial/industrial customers in Northern Ontario and the Greater Montreal Area. Given the breadth of our offer, our strategy is to open new customers with a select few door opener items and then to grow our share of wallet in each customer. We will continue to distribute fuels as long as there is a market but recognizing that the market will eventually dry up, we are focusing our growth initiatives on the lubricants, industrial supplies and BPT markets.
Contact Information:
| Contact Name: PEPCO CORP. | Type: Employer |
| Company: PEPCO CORP. |