Dispatcher - Holman Infiniti Job

Holman Infiniti has an outstanding opportunity for a Dispatcher to join their team and the Holman Family!

Job Duties:

• Assign repair orders to technicians based on their skill levels and areas of expertise while considering business needs and prioritization of tasks; ensure that each repair is handled by the most qualified technician.

• Ensure that all completed documentation complies with regulatory and company standards, including verifying that all necessary information is recorded accurately and completely.

• Ensure that the work is booked to the appropriate lines within two days; verify that parts and labor are accounted for correctly in repair orders.

• Maintain a dispatch log that tracks the assignment of repair orders, technicians' workload, and the progress of repairs to help in manage workflow and identify potential bottlenecks.

• Maintain a log of repeat repairs to identify any recurring issues and take appropriate action to prevent them in the future.

• Keep open lines of communication between service advisors, technicians, and the parts department ensuring that everyone is aware of the current status of repairs and any potential issues.

• Once repairs are completed, close out the repair orders, ensuring that all work is accurately recorded, and the customer is billed correctly.

• Identify areas of improvement in the dispatch process and implementing strategies to enhance efficiency, customer satisfaction, and overall performance.

• Adhering to dealership policies, procedures, and regulatory requirements related to vehicle service and customer service.

• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent

• Working knowledge of automotive software solutions, including proficiency in CDK and/or myKaarma systems

• Additional education, certifications, or related-experience is generally preferred; including ASE certification, OEM certification, associate’s degree in auto maintenance and repair, etc.

Relevant Work Experience:

• Knowledge of vehicle/engine repairs

• Prior experience in dispatching or coordinating work schedules in an automotive repair or similar environment preferred but not required

• Ability to diagnose and repair vehicles and follow safety instructions and directions

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