Dispatcher/CSR Job

Job Overview

Drain Mechanics is seeking a reliable Customer Service Representative to act as a communication point for emergency and non-emergency service calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be an excellent communicator and remain calm and composed, especially in emergency situations. You must be able to multitask and take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Additionally, the CSR must be willing to do on-call work once a month (a bonus is paid for on-call hours).

Schedule:

2nd shift (9:00am - 5:30pm and/or 9:30am - 6:00pm)
Monday to Friday

Responsibilities

* Receive emergency and non-emergency calls and record significant information
* Address problems and requests by transmitting information or providing solutions
* Receive and dispatch orders for products or deliveries
* Prioritize calls according to urgency and importance
* Use radio, phone, and/or computer to send crews, vehicles, or other field units to appropriate locations
* Monitor the route and status of field units to coordinate and prioritize their schedule
* Provide field units with information about orders, traffic, obstacles, and requirements
* Enter data in the computer system and maintain logs and records of calls, activities, and other information
* Prepares invoices for processing
* Participate in company sponsored training activities

Qualifications

* Experience as a dispatcher, or in the plumbing/construction industry (preferred)
* Tech-savvy with knowledge of relevant methods (CAD)
* Excellent typing skills with experience in data entry
* Knowledge of procedures and guidelines for emergency situations
* Fluent in English (oral and written) required*
* Proficient in Spanish (preferred)
* Outstanding organizational and multitasking abilities
* Active listener with excellent communication skills
* Sound judgment and critical thinking
* Dependable
* High school diploma
* Dispatching: 1 year (Preferred)
* People with a criminal record are encouraged to apply

Pay: $15.00 - $16.00 per hour
One week paid vacation after one year of employment

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress

Please email your qualified resume to [email protected] for review by the hiring manager.