Dispatch Coordinator Job

Elafon is looking to hire a Coordinator who strives to deliver the most efficient, highest quality customer experience in our front office. The position is full-time and reports to the Operations Manager.

The Coordinator is responsible for the following duties:
Receive, manage, and efficiently dispatch incoming telephone calls and e-mails.
Dispatch technicians and maintain their job schedules ensuring to prioritize the most urgent and profitable calls.
Review/proofread, send, and follow up on quotes.
Create job tickets from quotes or incoming calls/e-mails.
Relay accurate information to technicians, ensuring the very best in customer experience.
Follow up with technicians to ensure job notes and time are recorded and reported fully in our electronic jobs system.
Oversee the whereabouts of each technician and anticipate their needs to achieve optimal performance.
Ensure jobs flow efficiently from creation through to completion.
Serve as a primary point of contact for customer service delivery inquiries and comments.
Maintain on-calls schedules.

Education, Credentials and Experience Requirement:

Fluency in english - written and spoken
Excellent oral and written communication skills
At least 2 year of experience in a similar dispatching position
Geographical knowledge of the Lower Mainland and Fraser Valley (BC)
Proven ability to act as a liaison between customers and technicians.
Self-starter who is assertive and willing to “go the extra mile” for our customers and the team.
Strong analytical skills with a proven ability to spot obstacles and make judgment decisions.
Advanced customer service and time management skills
Demonstrated ability to work comfortably under minimal supervision in a fast-paced environment.
Highly organized with exceptional follow-through abilities.
Ability to build trust, diffuse conflict, and hold others accountable.

Skills and Abilities:

Analytical skills and critical thinking
Leadership
Multi-tasking
Communication
Adaptability
Organization
Teamwork
Problem-solving
Resilience

Work Remotely
No

Health/Dental Benefits

Elafon Mechanical was established and incorporated in 2008 as a company providing plumbing, heating, ventilation, and air conditioning services in Metro Vancouver. Elafon is owned and operated by Evan Lanaras. Evan is a certified master tradesman with over 20 years of experience in the plumbing, heating, and boiler industry. Elafon has established itself as a company that provides prompt, high-quality service and whose primary focus is on servicing their growing client base of multi-family buildings and commercial complexes. With a fleet of vehicles and dedicated union certified tradesman, Elafon is known as the company that gets the job done right. The company mandate is: Service. Performance. Trust.