Director, Ops Program Management Job

Main Duties and Responsibilities:

• Manages the project initialization and prioritization planning with key stakeholders for the COO


• Ensures implementation of projects in compliance with all related processes to achieve targets (cost, timing, deliverables) and customer satisfaction


• Manages project/resource interdependencies and recommends/executes issue resolution


• The successful candidate will work with cross-functional teams to:
  
  
  
  • Establish project objectives and define requirements to support the financial, compliance, consistency, and customer satisfaction objectives of Operations
  
  
  • Create, coordinate, and/or review detailed written proposals for new initiatives to secure executive support and approvals
  
  
  • Develop project milestones and manage detailed project plans to drive execution and accountability
  
  
  • Communicate project status updates to key stakeholders and leadership teams within the Operations and Functional leadership teams as applicable
  
  
  • Manage cross-functional project teams and drive closure on action items and deliverables
  
  
  • Manage, mitigate and communicate program risks
  
  
  
  


• Supports development of new Operations Planning and Controlling Function


• Works closely with Operational Excellence to implement robust performance management systems to measure and manage operational performance
  
  
  
  • Key cost savings programs and performance against targets
  
  
  • Key Performance Indicators (KPI's) to track material and labor costs
  
  
  • Financial trends, define and initiate corrective measures
  
  
  
  


• Liaises with other functional organizations (e.g., Finance) to support project reporting requirements


• Presents critical information (business risk vs. reward) to support complex decision making


• Establishes and maintains a professional working relationship at multiple levels by understanding the stakeholder's business context and unique situation


• Develops common tools and reporting templates


• Other duties as may be required

Qualifications

Education:

• Bachelor's degree with preference for engineering, data decisions, operations management, economics, finance or accounting

• MBA or Master's Degree with concentration in Finance or Operations Management a plus

Work Experience:

• 15+ years' work experience with preference for functional background in consulting, project management, finance, or operations planning and industry background in aviation, airline catering, or manufacturing sectors

Technical Skills: (Certification, Licenses and Registration)

• Expert skill level in Excel and PowerPoint. Experience in operations simulation or linear programming a plus.


• Strong financial and analytical skills including experience in statistics, report building, and creating complex financial and project management tools/models


• Strong understanding of operations efficiency metrics and tools


• Proactive, hands-on and results-driven attitude


• Ability to prioritize and successfully manage multiple projects/deadlines simultaneously


• Ability to demonstrate business drive with focus on delivering results


• Excellent communicator at all levels including high quality presentation materials for presentation to Senior Management

Language / Communication Skills:

• Proficient in English, any other language would be an asset

Job Dimensions

Geographic Responsibility: USA

Type of Employment: Full time

Travel %: 30%

Exemption Classification: Exempt

Internal Relationships: All internal customers

External Relationships: Airline Customer

Work Environment / Requirements of the Job: Regular office work environment

Budget / Revenue Responsibility: na

Organization Structure

Direct Line Manager (Title): Chief Operating Officer, US

Dotted Line Manager (Title, if applicable): 0

Number of Direct Reports: 0

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 0

gategroup Competencies Required to be Successful in the Job:

• Thinking - Information Search and analysis & problem resolution skills


• Engaging - Understanding others, Team Leadership and Developing People


• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively


• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity


• We communicate and keep each other informed


• We put our heads together to problem solve and deliver excellence as a team


• We have passion for our work and we pay attention to the little details


• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes


• We do what we say we will do, when we say we are going to do it


• We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf