Director , Operations Compliance Job

Main Duties and Responsibilities:

• Provide leadership, development and succession planning for regional and operating unit Compliance team members through teaching and coaching.


• Support the strategic development of Compliance goals, objectives, and targets at the regional and unit levels.


• Liaise with support functions such as HR, Legal, Procurement, Commercial, etc. to evaluate and reduce potential risks.


• Provide operating unit technical support in the areas of quality, food safety, occupational safety and health, sustainability, waste management, wastewater and storm water pollution prevention, air quality and environmental compliance and reporting.


• Prepare proposals and reports for senior leadership.


• Ensure adherence to departmental budgets.


• Liaise with customers, trade unions, business, regulatory and industry groups to identify emerging trends and issues.


• Champion quality improvement and problem-solving efforts across the region.


• Drive long-term defect prevention vs. short-term corrective actions


• In conjunction with internal and external stakeholders, identify, develop, and implement Company and legal Environmental, Social Governance (ESG) and sustainability requirements to continuously improve regional ESG performance.


• Drive sustainability, waste reduction and recycling processes through the identification of opportunities and targets. Support operating unit program implementation and oversee the tracking of sustainability results for regional and global reporting.


• Assess and ensure Compliance with local, state, and federal food safety, environmental, health and safety regulations.


• Work with units to maintain Compliance with governmental and Company standards.


• Work with regulatory agencies and consulting firms to achieve operational goals and develop corrective and preventive action plans to address areas of non-compliance.


• Support operating units in determination of quality defects, accident and injury root causes, corrective and preventive actions.


• Monitor, measure and communicate compliance trends, targets, and impacts through Compliance scorecards.


• Evaluate and continuously improve Company risk prevention process effectiveness.


• Work with operational leadership to optimize deployment of Compliance processes.


• Ensure regulatory reporting responsibilities of business units are met


• Administer corporate Compliance policies and procedures and make improvement recommendations.

Qualifications

Education:

• Bachelor's degree in environmental, health, safety, quality, business management or related field of study. Master's degree or continuing education/certification in ISO, Just Culture, IATA, Sustainability, OSHA, etc. preferred.

Work Experience:

• 15+ years of increasing safety, occupational health, food safety, quality, environmental protection, and sustainability leadership responsibility.


• Airline industry, large scale catering or food manufacturing experience preferred.


• A proven record of achieving results through stakeholder partnerships and relationship building.


• Proven experience developing and implementing safety, health, quality, food safety environmental, and/or sustainability processes


• Proven teamwork and cross-functional abilities influencing leaders in a fast-paced environment

Technical Skills: (Certification, Licenses and Registration)

• Extensive experience with Microsoft Office applications


• Strong knowledge of compliance management systems (EX: ISO 9001, 14001, 22001, 45001)


• Knowledge of Hazard Analysis and Risk-Based Preventative Controls (HARPC) for Human Food

Language / Communication Skills:

• Excellent interpersonal, communication and influencing skills


• Excellent verbal and written communication skills required


• Strong presentation skills for all levels of employees


• Passionate and self-motivated to excel


• Team player able to build consensus and lead successful teams


• Detail orientated, flexible and responsive


• Ability to handle multiple tasks and meet tight deadlines

Job Dimensions

Geographic Responsibility: Full regional responsibility

Type of Employment: Full-time

Travel %: 50%, with some international travel

Exemption Classification: Exempt

Internal Relationships: Will interact at all levels from front-line employees to senior officers of the Company

External Relationships: Will interact with key customers, regulatory officials, vendors and expert consultants

Work Environment / Requirements of the Job: Office, airport ramp and flight kitchen

Budget / Revenue Responsibility: North America Compliance

Organization Structure

Direct Line Manager (Title): VP, Procurement, Assets & Compliance, Region

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: up to 10

Number of Dotted Line Reports: up to 40

Estimated Total Size of Team: up to 40

gategroup Competencies Required to be Successful in the Job:

• Thinking - Information Search and analysis & problem resolution skills


• Engaging - Understanding others, Team Leadership and Developing People


• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively


• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Responsibility, Passion and Respect. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect


• We communicate and keep each other informed


• We put our heads together to problem solve and deliver excellence as a team


• We have passion for our work and we pay attention to the little details


• We foster an environment of responsibility for our actions and learn from our mistakes


• We do what we say we will do, when we say we are going to do it


• We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

gategroup - an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.