Director of Team and Community Engagement Job

We are looking for someone who can motivate, lead and train others as well as model and coach excellence to achieve positive results. This is a “hands-on” leadership opportunity designed to give you a career in the most highly esteemed restaurant chain in the nation. Leadership is more than a title- it’s an opportunity to serve, develop others and help shape a thriving, high-performance Team. This is a fast-paced development track designed for high-potential individuals looking to grow with one-on-one mentorship, comprehensive training and increasing responsibility as you progress through the program with a clear roadmap for your professional growth. This is a leadership track with real development, real support and real advancement.
Benefits:
• Earn up to $50,000 per year
• Paid vacation and sick time
• Insurance benefits
• Paid meals
• 50% off discount
• Uniform stipend
• Tuition reimbursement through Operator initiated program
• Scholarship opportunities through Chick-fil-A’s Remarkable Futures Scholarships
Restaurant’s Top Priorities:
• Be the most caring company in Norfolk
• Be the most caring Chick-fil-A in the Tidewater area
• Cultivate an environment where individuals are positively influenced to do their best
• Maintain a work environment that ensures and promotes food safety, cleanliness and customer satisfaction
• Champion retention and culture through intentional leadership
• Foster and grow restaurant Leaders who will serve the restaurant effectively
• Demonstrate our core values, embrace the Chick-fil-A culture and have a servant’s heart
Core Characteristics:
• Have the drive to get results
• Genuinely care for people
• Be a friendly, encouraging team player
• Lead by example and set the tone that others will follow
• Have a servant’s heart
• Detailed-oriented
• Is a difference-maker
• Energetic- is ready to step into leadership
• Takes initiative
• Quick learner
• Thrives on feedback
• High emotional intelligence
• Promote positive change
• Driven people-first Leaders
• Takes ownership
• Enjoys growth
Requirements:
• Be over 18 years old
• Have flexible availability- able to work at least 8 hours shifts (up to 45 hours per week minimum) and be able to open or close the restaurant, per scheduling. Must be able to work Fridays and Saturdays.
• Proven and previous leadership experience required
• Must be reliable and on time
• Present yourself professionally to include appearance, a respectful behavior and integrity
• Work efficiently in a fast-paced, high-volume environment with a sense of urgency
• Be able to effectively communicate to your Team, other Leaders, Directors and Operator.
• Demonstrate the ability to train others
• Maintain a positive working relationship and treat all employees of the restaurant with respect
• Work in a Team environment with shared ownership and responsibility
• Demonstrate the ability to work in all positions and lead from a position, if needed
• Respectfully provide feedback and direction
• Calm under pressure and confident in decision-making
• Has a teachable persona
Responsibilities (expectations, but not limited to):
• Support Senior Leadership in operation execution including daily set-up, catering and facility coordination
• Oversee cash handling
• Answer phone
• Lead Team with best practices and adhere to all restaurant policies themselves
• Communicate Team Member performance to Directors for appropriate handling
• Address and solve guest issues
• Ensure that products and guest experience are consistent with our brand, culture and standard of excellence
• Assist in training of new hires
• Oversee cleanliness through daily walkthroughs in a high expectation environment
• Set and manage goals with Team Members and Leaders
• Build a culture others want to follow
• Reinforce expectations and drive accountability
• Assist in evaluations
What You’ll Learn (to include, but not limited to):
• Chick-fil-A and Restaurant culture standards
• Operational systems for front of house and back of house
• Labor management
• Food safety
• Inventory
• Shift control
• Leadership communication
• Team motivation and conflict resolution
• Business metrics like food/labor cost and guest satisfaction scores
• Training tactics
• How to identify and solve operational bottlenecks

Chick-fil-A Ghent Serve great food. Show real care. Have fun doing it.