Desktop Systems Engineer III Job

Position Description:

• Lead desktop-related projects, such as desktop infrastructure upgrades, migrations, and deployments.
• Evaluate and recommend emerging desktop technologies, trends, and best practices to improve end-user experience and productivity.
• Design and implement desktop management solutions such as imaging, software deployment, and patch management.
• Define corporate standards for PC/laptop/tablet hardware, software, configuration, and design
• Define standard processes and procedures for performing routine activities such as imaging, software deployment, patch and asset management.
• Define process and procedures for disaster recovery for desktop computers
• Monitor and resolve Cherwell tickets.
• Provide expert-level troubleshooting and resolution for critical issues impacting desktop computers, including root cause analysis and preventive measures.
• Collaborate with vendors and service providers to evaluate desktop hardware, software, and services.
• Evaluate emerging technologies and make recommendations for corporate adoption.
• Ensure that all open projects and demand work is kept current, managed properly, and communicated as appropriate.
• Implement changes following established change management procedures
• Maintain documentation in central repository for use by any appropriate audience.
• Create documentation and provide training to transition routine support activities to the Service Delivery team.
• Maintain software and hardware asset inventories following established procedures.
• Participate in training and professional development activity including assisting senior engineers to enhance desktop engineering skills
• Create documentation and provide training to transition support activities to junior level engineers and the Service Delivery team.
• Maintain hardware and software asset inventories using established procedures.
• Participate in strategic planning, roadmap creation, and budgeting for end user hardware and and software and endpoint management infrastructure
• Participate in training and professional development activities to maintain and enhance skills
• Mentor and train junior and mid-level engineers, fostering their professional growth and development.
• Participate in on-call rotation for after hours support
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Microsoft certifications a plus.
• Knowledge of networking protocols and technologies, such as TCP/IP, DNS, and DHCP
• Expert level knowledge of Dell desktop hardware, Windows 10/11, and MAC OS
• Expert level knowledge of Microsoft Active Directory and GPO
• Expert level knowledge of system management and backup platforms such as Microsoft SCCM, Intune, and JAMF
• Expert level knowledge of application packaging and automated deployment
• Advanced proficiency with Microsoft Powershell or other scripting languages
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 8+ years of experience designing, implementing and managing Windows desktop computers in a large distributed environment
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

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