Desktop Support Technician Atlanta (GA) Job

Job Summary
We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support and troubleshooting for end-users, ensuring efficient operation of computer systems and networks. This role requires strong customer service skills and a solid understanding of various operating systems, software applications, and IT infrastructure.

Responsibilities:
Walk assigned floors and audit all desk setups.
Identify and update missing equipment in tracking sheets.
Move required assets from storage to desks.
Install missing peripherals and equipment per standard guidelines.
Test all setups and resolve issues if any.
Update documentation and inventory records.
Manage and dispose of packaging materials as needed.

Provide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux.
Troubleshoot software problems and assist users with Microsoft Office applications.
Manage computer hardware installations, configurations, and upgrades.
Support network administration tasks including VPN setup, firewall configurations, and TCP/IP troubleshooting.
Utilize tools such as SCCM for software deployment and management.
Respond to help desk tickets using BMC Remedy or ServiceNow, ensuring timely resolution of issues.
Maintain Active Directory for user account management and permissions.
Conduct analysis of IT infrastructure to identify areas for improvement in performance and security.
Assist with mobile device management and support for various operating systems.
Collaborate with team members on projects involving computer networking and LAN setups.
Qualifications

Proven experience in desktop support or IT support roles with a focus on customer service.
Strong knowledge of computer management, networking concepts (DNS, TCP), and network administration tools (Meraki).
Familiarity with GPOs (Group Policy Objects) and Microsoft Windows Server environments.
Experience with help desk ticketing systems such as Jira or ServiceNow is preferred.
Excellent communication skills to effectively assist users at all levels of technical proficiency.
Ability to analyze problems systematically and provide effective solutions in a timely manner.
Knowledge of desktop virtualization technologies is a plus. Join our dynamic team where your expertise will contribute to the seamless operation of our IT services!

Barrister Global Services Network, Inc. provides a single point, performance-based IT service and support solution