Desktop Support Specialist Job
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Employer: vTech Solution Inc
SpiderID: 14257530
Location: Rocky Mount, North Carolina
Posted: 10/20/2026
Wage:
Priority Review Date: 11/19/2026
Job Code / NOC / SOC:
Category: Information Technology
Job Description:
Job Summary:
Seeking an experienced Desktop Support Specialist to provide on-site technical support for service desk requests, hardware installations, software support, and customer issue resolution in Rocky Mount, NC.
Key Responsibilities:
• Resolve service desk incidents and technical support requests
• Install, image, and configure computers, printers, and peripherals
• Perform user data migration and profile transfers
• Support software deployment and troubleshoot customer issues
• Maintain technical documentation, procedures, and status updates
• Collaborate with infrastructure, data center, and application teams
• Follow security policies and protect systems and data
Required Skills and Certification:
• 7+ years of experience with computer hardware, software, peripherals, networking, and communications
• 7+ years installing and imaging computers and loading software
• 7+ years installing and configuring printers and peripherals
• 7+ years migrating user data and profiles
• 7+ years documenting technical support procedures
• 7+ years of experience with ServiceNow
Preferred Skills and Certification:
• Strong customer service and troubleshooting skills
• Experience supporting AD, email, NCID, and CITRIX
• Ability to lead technical support efforts and documentation work
Scheduling:
• On-site in Rocky Mount, NC
• Travel Required
• Interview: Webcam or In Person
Seeking an experienced Desktop Support Specialist to provide on-site technical support for service desk requests, hardware installations, software support, and customer issue resolution in Rocky Mount, NC.
Key Responsibilities:
• Resolve service desk incidents and technical support requests
• Install, image, and configure computers, printers, and peripherals
• Perform user data migration and profile transfers
• Support software deployment and troubleshoot customer issues
• Maintain technical documentation, procedures, and status updates
• Collaborate with infrastructure, data center, and application teams
• Follow security policies and protect systems and data
Required Skills and Certification:
• 7+ years of experience with computer hardware, software, peripherals, networking, and communications
• 7+ years installing and imaging computers and loading software
• 7+ years installing and configuring printers and peripherals
• 7+ years migrating user data and profiles
• 7+ years documenting technical support procedures
• 7+ years of experience with ServiceNow
Preferred Skills and Certification:
• Strong customer service and troubleshooting skills
• Experience supporting AD, email, NCID, and CITRIX
• Ability to lead technical support efforts and documentation work
Scheduling:
• On-site in Rocky Mount, NC
• Travel Required
• Interview: Webcam or In Person
Contact Information:
| Contact Name: Roshani Kesharwani | Type: |
| Company: vTech Solution Inc | |
| Web Site: https://www.vtechsolution.com/ | |