Desktop Support Job
If this is a scam...
Mark as SPAM
Thank you for helping!...
Undo
Employer: Mira Tech
SpiderID: 14115795
Location: Harrisburg, Pennsylvania
Posted: 12/18/2025
Wage: $19/Hr - $24/Hr
Priority Review Date: 3/18/2026
Job Code / NOC / SOC:
Category: Customer Service/Technical Support
Job Description:
We are seeking a Desktop Support Technician to provide technical assistance and support for end users. The role involves troubleshooting hardware, software, and network issues, ensuring reliable IT operations and excellent customer service.
Key Responsibilities
Provide desktop support for Windows-based systems
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
Support Windows OS, MS Office, Outlook, and common business applications
Troubleshoot hardware, software, and basic network connectivity issues
Perform system imaging, OS upgrades, and patching
Manage user accounts, passwords, and permissions using Active Directory
Support mobile devices and basic MDM tasks (iOS/Android)
Document incidents, service requests, and resolutions in ticketing systems
Coordinate with vendors and escalate issues when required
Follow IT policies, procedures, and security guidelines
Required Qualifications
Diploma/Bachelor’s degree in IT or related field (or equivalent experience)
1–3 years of experience in desktop/end-user support
Strong knowledge of Windows 10/11
Experience with Active Directory and basic networking
Familiarity with ticketing tools (ServiceNow, Remedy, Jira, etc.)
Good communication and customer service skills
Key Responsibilities
Provide desktop support for Windows-based systems
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
Support Windows OS, MS Office, Outlook, and common business applications
Troubleshoot hardware, software, and basic network connectivity issues
Perform system imaging, OS upgrades, and patching
Manage user accounts, passwords, and permissions using Active Directory
Support mobile devices and basic MDM tasks (iOS/Android)
Document incidents, service requests, and resolutions in ticketing systems
Coordinate with vendors and escalate issues when required
Follow IT policies, procedures, and security guidelines
Required Qualifications
Diploma/Bachelor’s degree in IT or related field (or equivalent experience)
1–3 years of experience in desktop/end-user support
Strong knowledge of Windows 10/11
Experience with Active Directory and basic networking
Familiarity with ticketing tools (ServiceNow, Remedy, Jira, etc.)
Good communication and customer service skills
Job Requirements:
Active Directory, Ticketing, Troubleshooting
Job Criteria:
Start Date:
Position Type: Contractor
Experience: 2
Education:
Travel:
Vacation:
Contact Information:
| Contact Name: Abishek Joel | Type: Employer |
| Company: Mira Tech |