Desktop Spport Technician Statesville (NC) Job

Technical Support Services means the functions associated with the fulfillment of Service Requests and Resolution of Incidents through Level 2 support coordination, including onsite, deskside, diagnosis and break-fix of Supported Hardware (listed in “Hardware List” section). The Technical Support Services provided by the Supplier include the functions identified as Supplier’s responsibility matrix outlined in MSA.

Supplier will also provide Hands & Feet support and Eye/Smart Hands Support (for Incident Resolution and Service Request fulfilment of Supported Hardware, Supported Software and applications) at customer’s Retail stores and other facilities listed in Section-3 of this SOW.

Supplier will assist End users in diagnosing and resolving Hardware and software related issues with their IT devices. Supplier technicians will perform tasks listed in MSA as well as the below tasks at customer sites:

Desk Side Support (Onsite Support)
IMACD Services
Hands and Eyes/Feet support for Network Devices
Retail Store Devices List along with their purpose

Networking Equipment
Routers, Switches, Modem : To manage internet and network connectivity.
Wi-Fi Access Points: To provide wireless internet access.
Point of Sale (POS) Systems
POS Terminals: For processing sales transactions.
Receipt Printers: To print customer receipts.
Barcode Scanners: For scanning product barcodes.
Cash Drawers: For storing cash securely.
Pin Pads
Security Systems:
CCTV Cameras: For monitoring the store.
Alarm Systems: For security alerts.
Anti-Theft Tags and Detectors: To prevent shoplifting.
Digital Signage:
Displays and Screens: For advertising and information.
Content Management Systems: To control what is displayed.
Payment Processing Equipment:
Credit Card Terminals: For processing card payments.
Mobile Payment Devices: For contactless payments.
Customer Service Tools: Kiosks: For self-service options.
Customer Relationship Management (CRM) Systems: To manage customer data and interactions.
Back Office Equipment:
Office Computers: For managing inventory, orders, and administrative tasks.
Staff Workstations: For employees to perform various tasks.
Servers: For data storage and management.
Backup Systems: To ensure data is not lost

Barrister Global Services Network, Inc. provides a single point, performance-based IT service and support solution