Dental Patient Services Representative Job

• Provide customer service of high-standard professional level to patients and associates in person and or on the telephone.
• Verifies and checks eligibility and insurance benefit to every patient.
• Ensures that all departmental wide registration forms are completed and signed by the patient. These forms include: registration, HIPAA, insurance, billing, and release of information.
• Schedules appointments and monitors each provider’s schedule for conflicts. Documents all conversations and communications with patients and other medical and dental offices in the Dentrix Enterprise health record.
• Other duties as assigned.

• High school graduate or equivalent.
• Minimum of one year working in a dental office with knowledge of basic dental terminology, insurance billing, and dental procedures.
• Knowledge of dental office workflow and previous experience working in a dental office is recommended.
• Previous dental assisting experience is recommended.
• Familiarity with common software programs (i.e. Windows-based programs) and an ability to quickly learn new systems.
• Ability to communicate effectively with patients, community members, and staff members.
• Proficient in computer skills: typing, navigating through the internet and emails.
• American Heart Association or American Red Cross CPR/BLS for the Health Care Professional with current certificate.

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Flex Time