Delivery Drivers Supervisor Job

Description

Job Title: Delivery Drivers Supervisor
Employer: Parso Express Inc.
700 Wallrich Ave, Cornwall, Ontario, K6J 5X4
Wage: $37 hourly
Hours: 40 hours per week
Vacancies: 1
Position Type: Full-time, Permanent
Start Date: As soon as possible

Job Summary:

Parso Express is seeking a dependable and proactive Delivery Driver Supervisor to support and oversee daily parcel-delivery operations across our fast-growing logistics network. This role is ideal for individuals who excel in fast-paced environments, enjoy leading teams, and are committed to maintaining high standards of service and efficiency. The supervisor will coordinate delivery drivers, monitor routes, resolve operational issues, and ensure timely, accurate, and customer-focused deliveries.

This opportunity is well suited for individuals looking to advance their leadership experience in the logistics and transportation sector. Strong communication skills, problem-solving abilities, and the capacity to work independently while supporting a diverse team are essential for success in this role.

Key Responsibilities
• Supervise, coordinate, and schedule the daily activities of delivery drivers operating company vans for parcel pickup and last mile delivery, ensuring efficient workflow and adherence to Parso Express service standards.
• Establish delivery methods, route structures, and dispatch procedures to meet workload demands and coordinate activities with dispatch, warehouse, and customer service teams.
• Resolve work problems such as routing delays, customer escalations, and vehicle related issues, recommending measures to improve performance, route efficiency, and service quality.
• Requisition delivery materials, scanners, packaging supplies, uniforms, and safety equipment to support uninterrupted field operations.
• Train new and existing drivers in job duties, safe driving practices, parcel handling procedures, customer interaction standards, and Parso Express policies.
• Recommend personnel actions such as hiring, promotions, and performance improvement measures based on operational needs and driver performance.
• Dispatch drivers, assign routes, and monitor real time delivery progress through tracking systems to ensure schedules are met and operating problems are addressed promptly.
• Prepare daily and weekly operational reports, delivery performance summaries, and expenditure logs related to fuel, vehicle usage, and delivery supplies.
• Pick up, transport, and deliver parcels to residential and commercial customers when required, following assigned routes and delivery schedules.
• Operate company vans safely, conduct pre trip and post trip inspections, and report mechanical issues promptly.
• Communicate professionally with customers during pickups and deliveries, obtain signatures, verify package information, and address basic inquiries.
• Load, sort, and unload packages according to delivery sequence, ensuring proper handling and minimizing damage.
• Use handheld scanners, routing apps, and tracking systems to update parcel status, confirm deliveries, and maintain accurate digital records.

Work Conditions & Physical Capabilities
• Fast-paced environment
• Work under pressure
• Attention to detail
• Physically demanding
• Outdoor work exposure
• Vehicle operation
• Team coordination

Personal Suitability
• Accurate
• Customer focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Judgement
• Ability to multitask

Requirements:
Proficiency in English
Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year
Valid G License

What We Offer:
o Competitive hourly wage
o Stable, long-term employment
o Supportive work environment with growth opportunities
o Inclusive and diverse workplace culture

Paid Holidays, Vacations, and Sick Leave