Customer Support Specialist Job

- Assist users with onboarding, troubleshooting, and general technical inquiries related to the SAFEAVIA mobile application.
- Facilitate communication with travelers, aviation partners, and early airline collaborators.
- Document common issues, escalate complex problems to the engineering team, and contribute to user support materials.
- Maintain high service standards to ensure passenger satisfaction and smooth platform adoption.

- Completion of a college program in Information Technology, Business, Customer Service, or a related field.
- Strong communication and problem-solving skills.
- Ability to explain technical concepts to non-technical users in a clear and supportive manner.
- Experience in SaaS, aviation support, or mobile app customer service is an asset.

SAFEAVIA NAVIGATION SOLUTIONS CORP. aims to transform air travel by enhancing in-flight safety, reducing passenger anxiety, and supporting real-time emergency preparedness through AI-powered technology.