Customer support specialist Job

The Customer Support Specialist plays a key role in ensuring customer satisfaction by providing timely and effective support through multiple communication channels. This role involves addressing customer inquiries, resolving issues, and collaborating with internal teams to enhance overall service quality. Supporting standard business hours with flexible scheduling, the specialist will utilize common office software to manage and document customer interactions efficiently.

Responsibilities

1. Assist customers via phone, live chat, and email with professionalism
2. Resolve customer issues promptly to maintain high satisfaction
3. Maintain comprehensive product knowledge to inform and assist customers
4. Collect and document customer feedback for continuous improvement
5. Collaborate with internal teams and report to direct manager
6. Support team training initiatives as needed
7. Document interactions using standard office software

Preferred Qualifications

1. Associate degree in business or communication
2. Strong customer service and communication skills
3. Effective problem-solving and multitasking abilities

Required Qualifications

At least 1 year of experience in customer support.

Health/Dental Benefits, Retirement Benefits, Life and/or Disability Insurance, Regular Employee Outings

Ncontracts is a leading provider of integrated risk management and compliance software for financial institutions. We help banks, credit unions, and mortgage companies simplify compliance, manage risk, and improve operational efficiency through innovative cloud-based solutions. Our team values collaboration, customer success, and continuous innovation while delivering exceptional service to clients across the United States.