Customer Support Specialist Job

We're seeking a highly skilled and empathetic Customer Support Specialist to join our team. The successful candidate will provide exceptional support to our customers, resolving their queries and concerns in a timely and professional manner.

Responsibilities
1. Respond to customer inquiries via phone, email, or chat
2. Resolve customer complaints and concerns
3. Provide product or service information
4. Document customer interactions
5. Collaborate with internal teams to resolve issues

Requirements
1. Excellent communication and interpersonal skills
2. Strong problem-solving and analytical skills
3. Ability to work in a fast-paced environment
4. Previous customer support experience preferred

Soft Skills
1. Communication
2. Empathy
3. Problem-solving
4. Time management
5. Adaptability
6. Active listening
7. Conflict resolution

Technical Skills
1. Customer relationship management (CRM) software
2. Ticketing systems (e.g., Zendesk, Freshdesk)
3. Phone and email support tools
4. Live chat software (e.g., Intercom, LiveChat)
5. Data analysis and reporting tools

Additional Skills
1. Multilingual support (if applicable)
2. Product knowledge (specific to the company or industry)
3. Troubleshooting and debugging

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

Phoenix House is a leading provider of substance abuse treatment and rehabilitation services. With multiple locations across the United States, they offer a range of evidence-based programs and services to support individuals struggling with addiction. Mission Phoenix House is dedicated to helping individuals achieve long-term recovery and improve their overall quality of life. Services Their services include residential treatment, outpatient programs, counseling, and support groups, all designed to address the unique needs of each individual. Approach Phoenix House takes a comprehensive approach to treatment, addressing the physical, emotional, and psychological aspects of addiction. Their experienced staff and clinicians work closely with clients to develop personalized treatment plans and provide ongoing support throughout the recovery process.