Customer support representative Job

Customer Support Representative:

Responsible for delivering high-quality, efficient, and professional operational support to our global clients. Operating in a remote environment, this role serves as the primary liaison between our users and internal operational teams.

The ideal candidate is a disciplined self-starter with a strong technical aptitude, capable of managing real-time problem-solving while maintaining absolute data security and professionalism.

Core Responsibilities

1. Client Communication & Support

Serve as the frontline contact for client inquiries via live chat, email ticketing systems, and secure messaging channels.
Provide clear, concise, and empathetic troubleshooting assistance regarding platform navigation, account access, and user dashboards. Resolve inquiries efficiently to meet or exceed established internal response-time and client-satisfaction metrics.

2. Technical & Platform Troubleshooting

Assist clients with system onboarding, user account settings, and identity/access verification processes.
Diagnose and log software or portal errors reported by users, routing complex operational or technical issues to management or specialized internal teams.
Stay up to date on all internal software updates, features, and platform modifications to provide accurate user guidance.

3. Data Management & Compliance

Maintain meticulous, accurate, and real-time records of all client interactions, feedback, and resolution steps within the company’s internal database.
Ensure strict adherence to internal privacy, data security, and confidentiality protocols when handling client information.

Employment Terms

Classification: Full-time, hourly non-exempt.
Hours: 8 hours per day, 5 days per week (40 hours total), with flexible scheduling parameters subject to operational coverage needs.

Compensation: $25.00 to $35.00 per hour, commensurate with experience and technical capability.
Benefits: 401(k) retirement plan enrollment and matching eligibility

Required Skills & Qualifications

Experience: 0-1+ years of professional experience in remote customer support, helpdesk operations, fintech, or digital platform support.

Communication: Exceptional written and verbal communication skills with a proven ability to explain technical or multi-step processes clearly to diverse users.

Technical Proficiency: High comfort level navigating cloud-based communication tools, ticket management systems, database software, and digital client portals.

Operational Discipline: Proven track record of working independently with minimal supervision. Strong time-management skills to effectively handle flexible scheduling and shift deliverables.

Work Environment: A secure, distraction-free home office environment equipped with high-speed, reliable internet infrastructure.

Retirement Benefits

ADX Capital Group is a forward-thinking asset management and financial services firm dedicated to identifying high-growth opportunities and delivering optimized liquidity solutions. Seamlessly bridging the gap between traditional asset management and the modern digital economy, the firm provides sophisticated investment frameworks for high-net-worth professionals, corporate treasuries, and institutional-grade investors.