Customer Support Executive Job
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Employer: Aliwa info corp
SpiderID: 14142810
Location: San Jose, California, California
Posted: 2/17/2026
Wage: $22/hr
Priority Review Date: 5/18/2026
Job Code / NOC / SOC:
Category: Human Resources
Job Description:
The Mission
At Esyconnect, we are bridging the gap between talent and opportunity. As a Customer Support Executive in our San Jose hub, you will be the voice of our platform—ensuring employers and job seekers have a seamless, "esy" experience from sign-up to hire.
What You’ll Do
User Advocacy: Act as the primary point of contact for US-based users via email, live chat, and phone.
Problem Solving: Troubleshoot account issues, job posting glitches, and billing inquiries with speed and empathy.
Platform Guidance: Walk employers through our talent management tools and help candidates optimize their profiles for the US market.
Feedback Loop: Capture user insights to help our product team improve the Esyconnect experience.
What We’re Looking For
Experience: 1–2 years in customer-facing roles (Tech/SaaS experience is a plus).
Communication: Exceptional verbal and written English; ability to simplify complex tech for non-tech users.
Tech Savvy: Familiarity with CRM tools (Zendesk/Salesforce) and G-Suite.
Mindset: A "can-do" attitude with the patience to handle high-growth startup challenges.
At Esyconnect, we are bridging the gap between talent and opportunity. As a Customer Support Executive in our San Jose hub, you will be the voice of our platform—ensuring employers and job seekers have a seamless, "esy" experience from sign-up to hire.
What You’ll Do
User Advocacy: Act as the primary point of contact for US-based users via email, live chat, and phone.
Problem Solving: Troubleshoot account issues, job posting glitches, and billing inquiries with speed and empathy.
Platform Guidance: Walk employers through our talent management tools and help candidates optimize their profiles for the US market.
Feedback Loop: Capture user insights to help our product team improve the Esyconnect experience.
What We’re Looking For
Experience: 1–2 years in customer-facing roles (Tech/SaaS experience is a plus).
Communication: Exceptional verbal and written English; ability to simplify complex tech for non-tech users.
Tech Savvy: Familiarity with CRM tools (Zendesk/Salesforce) and G-Suite.
Mindset: A "can-do" attitude with the patience to handle high-growth startup challenges.
Company Profile:
At Esyconnect, we are bridging the gap between talent and opportunity. As a Customer Support Executive in our San Jose hub, you will be the voice of our platform—ensuring employers and job seekers have a seamless, "esy" experience from sign-up to hire.
Contact Information:
| Contact Name: Esyconnect.in | Type: Employer |
| Company: Esyconnect | |
| Web Site: https://Esyconnect.in/ | |