Customer Success Technician Job

Welcome to the Future of Robotics
Pringle Robotics is the nation’s leading provider of Autonomous Robotics-as-a-Service (RaaS), powering the next wave of innovation in AI, embedded systems, and automation. We’ve deployed thousands of robots across the country to redefine how people experience spaces… from sanitation to service, logistics to hospitality.
We don’t just build robots, we build legacies, we build careers, we build the future.

About the Role
This isn’t a help desk, this isn’t support… this is hands-on, real-world robotics. You’ll own the deployment, maintenance, and performance of advanced autonomous systems at the pod level. Think of it as the bridge between AI and action, hardware and humanity, code and customer experience.

You’ll work alongside our engineers, pod managers, and customer teams to ensure every robot we launch performs flawlessly. You’ll be our field expert, technical leader, and solutions thinker… all rolled into one. This is a launchpad for any technologist ready to level up.

You Will

Install, program, and maintain autonomous robots in the field using real-time diagnostics, network integration, firmware tools, and embedded system logic
Customize and fine-tune robots to client environments… from facility mapping to operational AI performance
Deliver on-site troubleshooting, repairs, and system upgrades while documenting all technical issues with precision
Train clients and internal teams on robot usage, maintenance protocols, and platform best practices
Coordinate with engineering and operations to share field insights, improve performance, and escalate complex issues
Manage your own field-ready toolkit, company vehicle, and deployment schedule with autonomy and accountability
You Bring

At least three years of hands-on experience in robotics, AI, Android systems, cybersecurity, hardware integration, or IoT fieldwork
Strong working knowledge of diagnostics, firmware logs, sensor calibration, network troubleshooting, and mobile OS
Excellent communication skills with the ability to break down complex systems for customers and teammates alike
Self-discipline, creative problem-solving, and a calm, confident presence under pressure
Valid driver’s license and a clean driving record
The ability to travel locally (daily) and occasionally beyond your region (overnight as needed)
Physical ability to lift up to 80 lbs and manage hands-on equipment repair in real time
What You Get

Company vehicle, company phone, and a company credit card
Paid travel throughout your assigned metro and beyond
Cutting-edge robotics and AI training that fast-tracks your future
Work-from-home flexibility when not in the field
Robust benefits including medical, dental, vision, PTO, and life insurance
A chance to rise… senior CST, integrator, technical manager, national lead… wherever your skills take you
Interview Process

Initial phone or video interview with our operations lead
Technical interview with the hiring manager (scenario-based and live diagnostics)
Final background check
We move fast… if you're the right fit, you'll know quickly.

This Is More Than a Job
If you’re tired of your skills sitting idle, if you want to be a part of something real and revolutionary, if you’re looking to build a future where you don’t just work with robots… you lead them… then this is the job for you. There are only a few CST slots left as our pods expand nationwide.
Apply now and claim your spot at the front of the robotics frontier.

The path chosen for delivery of the value proposition is IT consulting and implementation of end-to-end information technology-based solutions through cost-savings, quality service, and enabling optimal utilization of internal resources.