Customer Success + Support Job

Your Role (Customer Success + Support)
As a full-time, remote Customer Success + Support professional, you will serve as a vital point of contact for our clients. Your day-to-day responsibilities will involve:

Managing customer onboarding and ensuring effective product use.
Responding to client inquiries and providing top-tier administrative and customer success support in a remote environment.
Collaborating with internal teams to support the timely resolution of client needs.

What You Bring
To succeed in this position, you will need a client-focused approach and a track record of dependable problem-solving. Specifically, we are looking for someone with:

Excellent written and verbal communication skills.
Sound judgment, strong organization, reliability, and meticulous attention to detail.
High professionalism, confidentiality, and the ability to work independently while maintaining responsive client service.

Perks & Pay
This is a full-time, remote position based in the United States with a starting compensation of $35.00 per hour. We offer fantastic benefits for eligible employees, including:

Remote-First Mentality: Work from anywhere alongside our fully distributed team.
Employee Enablement: Receive a stipend for any equipment, software, or tech needed to do your job effectively.
Community & Connection: Enjoy a stipend to get together in person with fellow Pipers, plus annual company trips to celebrate milestones!
Unlimited Vacation: We strongly believe in the "work hard, play hard" mentality.
Continuous Training & Development: Access full-time development coaches on staff whose sole purpose is to help you reach your full potential.

Chili Piper is the all-in-one Demand Conversion Platform, used by Intuit, Spotify, Airbnb, Gong, and thousands more. We are the only platform that consolidates Form Routing, Chat, Lead Distribution, and Scheduling. Everything you need to improve conversions across your funnel and streamline the transfer of leads from: - Webforms - Cold calls - Your G2 page - Within your actual product - Email campaigns - Literally anywhere you’re getting new leads, outbound or inbound.