Customer Success Representative Job

- Provide structured onboarding support to new users, guiding them through platform features and subscription options.
- Respond to user inquiries related to school search, enrollment tracking, and premium features in a timely and professional manner.
- Monitor user engagement metrics and proactively assist users to improve retention and satisfaction.
- Collect and document user feedback to support continuous product improvement.
- Collaborate with marketing and product teams to identify common user challenges and propose system enhancements.
- Assist in subscription renewals and manage customer retention initiatives.

- Completion of post-secondary education in business administration, communications, or a related field is preferred.
- Strong communication and problem-solving skills.
- Experience in customer support, SaaS environments, or digital platforms is considered an asset.
- Proficiency with CRM systems and digital communication tools.
- Ability to work in a fast-paced, technology-driven environment.

Catch2Study Directory App Corp. is a Canadian education technology platform designed to simplify and centralize school discovery, enrollment planning, and academic pathway navigation for families across Canada.