Customer Success Manager Job

Responsibilities

Understanding customers' needs, ensuring excellent customer experience, fostering long-term loyalty and developing close client relationships
Taking proactive measures to ensure that customers are satisfied with a products or services
Keeping track of common complaints to predict potential problems and responding to inquiries or complaints and resolve problems
Regularly checking in with customers to provide updates, suggest innovative ideas, and ensure ongoing satisfaction
Planning, organizing, directing and evaluating the customer relationship policies and practices of the Company
Establishing or implementing customer success, services policies and procedures for staff
Hiring, training and supervising Customer Success Associates
Planning and controlling budget and inventory
Managing contracts for advertising and marketing strategies for the purpose of customer relationships, satisfaction and loyalty programs.

A college or bachelor degree in Marketing, Sales or Business Administration is required
Necessary client service skills including multitasking, time management, relationship management, strong communication skills and focusing on business impact.
One to two years proven experience in a field related to Customer Success Manager position
ability to work collaboratively in a team environment
Strong personnel resources and problem solving skills
Previous work experience in the hospitality industry an asset
Previous work experience in a point of sales company an asset

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

PlanNet Logix Inc. (PlanNet or the “Company”) was founded in 1996 to provide complete information management solutions to clients to enhance and increase their productivity. Utilizing the Company’s experiences in virtual cloud, wireless, network, Linux and Microsoft systems, PlanNet has become a dominant point of sales suppliers to a number of restaurants and hotels around the world. The Company’s ability to design and implement networks empowers its clients to reach their full potential of productivity.