Customer Success Manager Job
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Employer: intelegencia
SpiderID: 14028365
Location: New York, New York
Posted: 7/12/2025
Wage: 80000
Priority Review Date: 10/10/2025
Job Code / NOC / SOC:
Category: Marketing
Job Description:
Customer Success Manager (hashtag#REMOTE – US) $80K/yr
US work authorization required!
Company Description:
At Intelegencia, we provide smart, tailored solutions across technology, customer service, digital marketing & manufacturing analytics to help businesses thrive.
Role Description:
Customer Success Manager (CSM) with a strong foundation in the BPO / contact centre industry.This is an exciting opportunity for someone who has managed client relationships, service delivery, or operations in a BPO environment & is now focused on driving success, retention & growth as a CSM. In this role, you’ll lead the customer lifecycle from onboarding to renewal, ensuring clients receive value, achieve business outcomes, and remain long-term partners.
Key Responsibilities
Manage the full Customer Success lifecycle for BPO clients—from onboarding to QBRs and renewals.
Build & maintain strong, long-lasting client relationships.
Drive product adoption & usage through training, check-ins, and strategic reviews.
Identify opportunities for upselling and cross-selling based on client needs.
Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams.
Monitor customer health metrics and proactively address risks of churn.
Lead Quarterly Business Reviews (QBRs) & provide strategic insights to clients.
Resolve escalations with empathy and urgency, ensuring client satisfaction.
Maintain accurate records of customer interactions & progress in CRM systems.
What You Bring
3–6 years of experience in Customer Success, Client Engagement, or Account Management roles.
At least 2 years working with or managing BPO operations or clients (preferably in mid-sized setups).
Proven track record of improving customer retention, satisfaction & growth.
Strong understanding of BPO operations, SLAs & client management dynamics.
Excellent communication, presentation & interpersonal skills.
Ability to analyse customer data & translate insights into action.
Proficiency with CRM tools (Salesforce, HubSpot) & success platforms like Gainsight or Totango.
Empathetic, solution-oriented & highly organized.
Preferred Qualifications
Experience in customer service domain, FinTech, or enterprise software environments.
Certification in Customer Success (e.g.SuccessHACKER,Gainsight).
Familiarity with customer journey mapping and NPS/CSAT frameworks.
Why Join Intelegencia ?
Be part of a customer-obsessed culture that values innovation and impact.
Work with a collaborative, high-performing team.
Competitive compensation, benefits, and growth opportunities.
Apply Now: Send your resume and cover letter to [email protected]
US work authorization required!
Company Description:
At Intelegencia, we provide smart, tailored solutions across technology, customer service, digital marketing & manufacturing analytics to help businesses thrive.
Role Description:
Customer Success Manager (CSM) with a strong foundation in the BPO / contact centre industry.This is an exciting opportunity for someone who has managed client relationships, service delivery, or operations in a BPO environment & is now focused on driving success, retention & growth as a CSM. In this role, you’ll lead the customer lifecycle from onboarding to renewal, ensuring clients receive value, achieve business outcomes, and remain long-term partners.
Key Responsibilities
Manage the full Customer Success lifecycle for BPO clients—from onboarding to QBRs and renewals.
Build & maintain strong, long-lasting client relationships.
Drive product adoption & usage through training, check-ins, and strategic reviews.
Identify opportunities for upselling and cross-selling based on client needs.
Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams.
Monitor customer health metrics and proactively address risks of churn.
Lead Quarterly Business Reviews (QBRs) & provide strategic insights to clients.
Resolve escalations with empathy and urgency, ensuring client satisfaction.
Maintain accurate records of customer interactions & progress in CRM systems.
What You Bring
3–6 years of experience in Customer Success, Client Engagement, or Account Management roles.
At least 2 years working with or managing BPO operations or clients (preferably in mid-sized setups).
Proven track record of improving customer retention, satisfaction & growth.
Strong understanding of BPO operations, SLAs & client management dynamics.
Excellent communication, presentation & interpersonal skills.
Ability to analyse customer data & translate insights into action.
Proficiency with CRM tools (Salesforce, HubSpot) & success platforms like Gainsight or Totango.
Empathetic, solution-oriented & highly organized.
Preferred Qualifications
Experience in customer service domain, FinTech, or enterprise software environments.
Certification in Customer Success (e.g.SuccessHACKER,Gainsight).
Familiarity with customer journey mapping and NPS/CSAT frameworks.
Why Join Intelegencia ?
Be part of a customer-obsessed culture that values innovation and impact.
Work with a collaborative, high-performing team.
Competitive compensation, benefits, and growth opportunities.
Apply Now: Send your resume and cover letter to [email protected]
Job Criteria:
Start Date: Immediate
Position Type: Full-Time Permanent
Experience: 4
Education: None
Travel:
Vacation:
Job Benefits:
Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave
Contact Information:
| Contact Name: Czaee Chagla | Type: |
| Company: |