Customer Service Supervisor Job

Position
Customer Service Supervisor

Responsibilities
• Supervise, coordinate, assign, and review the work of front desk, administrative, and client service staff in the childcare centre
• Oversee daily parent-facing services, including handling parent inquiries related to enrollment availability, fees, centre policies, schedules, and general childcare information
• Ensure staff effectively support enrollment, registration, waitlist management, and family on boarding processes
• Monitor and guide staff in managing email correspondence, phone inquiries, and in-person communication with parents and guardians
• Establish work schedules and service procedures for front desk and client service operations to ensure consistent and responsive family support
• Coordinate service-related activities with the centre director, educators, and administrative staff to ensure accurate and timely communication with families
• Prepare and submit service progress reports, enrollment summaries, attendance-related information, and other centre administrative documentation
• Identify training needs and provide training to client service staff on job duties, childcare centre policies, confidentiality requirements, and parent communication standards
• Ensure the smooth operation of office computer systems, childcare enrollment software, parent communication platforms, phones, and related equipment, and arrange for maintenance or technical support when required
• May perform the same duties as client service staff when needed, including responding to parent inquiries, assisting with registration, and supporting daily front desk operations

Languages
English

Education
Secondary (high) school graduation certificate

Experience
1 year to less than 2 years

Area of specialization
Reports and records
Charts, tables, graphs and diagrams
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadline
Client focus
Excellent oral communication

Day Care Services

Reindeer Early Childhood Education Ltd. is a licensed early-learning and childcare centre in Strathmore, Alberta. The centre provides quality care and education for infants, toddlers, and preschool children up to age six. Our mission is to offer scientific, effective, and enjoyable “brain-building” learning experiences that support children’s cognitive, social, and emotional development.