Customer Service Supervisor Job

Responsibilities
• Supervise, coordinate, assign, and review the work of front desk, administrative, and client service staff in the childcare centre
• Oversee daily parent-facing services, including handling parent inquiries related to enrollment availability, fees, centre policies, schedules, and general childcare information
• Ensure staff effectively support enrollment, registration, waitlist management, and family on boarding processes
• Monitor and guide staff in managing email correspondence, phone inquiries, and in-person communication with parents and guardians
• Establish work schedules and service procedures for front desk and client service operations to ensure consistent and responsive family support
• Coordinate service-related activities with the centre director, educators, and administrative staff to ensure accurate and timely communication with families
• Prepare and submit service progress reports, enrollment summaries, attendance-related information, and other centre administrative documentation
• Identify training needs and provide training to client service staff on job duties, childcare centre policies, confidentiality requirements, and parent communication standards
• Ensure the smooth operation of office computer systems, childcare enrollment software, parent communication platforms, phones, and related equipment, and arrange for maintenance or technical support when required
• May perform the same duties as client service staff when needed, including responding to parent inquiries, assisting with registration, and supporting daily front desk operations
Job Requirements:
Languages
English

Education
Secondary (high) school graduation certificate

Experience
1 year to less than 2 years

Wage: 37.5 cad/hour
Working hour: 30hours/week full time employment