Customer Service Representative Job
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Employer: John Greatrex
SpiderID: 14233599
Location: Washington, District of Columbia
Posted: 9/3/2026
Wage: $15 to $25 per hour.
Priority Review Date: 12/2/2026
Job Code / NOC / SOC:
Category: General
Job Description:
Company: CACI
Position: Customer Service Representative
Job Type: Full-Time
Work Arrangement: Remote / Hybrid
Location: United States
Position Overview
We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer support, responding to inquiries, resolving customer concerns, and ensuring a positive experience throughout every interaction.
This position offers a remote/hybrid work arrangement, providing flexibility while maintaining effective communication and collaboration with team members.
Key Responsibilities
Respond promptly and professionally to customer inquiries by phone, email, chat, or other approved communication channels.
Listen carefully to customers, understand their needs, and provide accurate information and appropriate solutions.
Resolve customer concerns and complaints while maintaining a professional and courteous approach.
Document customer interactions, requests, issues, and resolutions accurately in company systems.
Follow established policies, procedures, and service standards.
Escalate complex or sensitive issues to the appropriate department or supervisor when necessary.
Follow up with customers to ensure their questions or concerns have been properly addressed.
Maintain accurate customer records and protect confidential information.
Work collaboratively with internal teams to resolve customer issues and improve service delivery.
Meet established customer service, quality, productivity, and response-time standards.
Stay informed about company services, policies, procedures, and available resources.
Contribute ideas and feedback that can help improve customer satisfaction and overall service quality.
Required Qualifications
High school diploma or equivalent; additional education or training is a plus.
Previous customer service, call center, administrative, hospitality, retail, or related experience preferred.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Ability to remain professional and patient when handling challenging customer situations.
Strong attention to detail and organizational skills.
Ability to work independently while also collaborating effectively with a team.
Comfortable using computers, email, web-based applications, and customer service systems.
Ability to manage multiple tasks and prioritize work effectively.
Reliable internet connection and a suitable workspace for remote work, where applicable.
Preferred Qualifications
Experience working in a remote or hybrid customer service environment.
Experience with CRM, ticketing, or customer support systems.
Experience handling high-volume customer inquiries.
Familiarity with Microsoft Office or similar productivity applications.
Previous experience supporting government, technology, healthcare, financial services, or other regulated environments is a plus.
Work Environment
This is a Remote/Hybrid position, depending on business requirements and the employee's assigned location.
Employees working remotely are expected to maintain a professional and secure workspace, reliable internet connectivity, and the ability to participate in virtual meetings and communicate effectively with team members.
Compensation & Benefits
Competitive salary based on qualifications and experience.
Remote/hybrid work flexibility, where applicable.
Professional development and career-growth opportunities.
Collaborative team environment.
Benefits package available to eligible employees.
Opportunities to develop valuable customer service and professional skills.
Application Process
Interested candidates should submit an up-to-date resume and professional profile for consideration.
Applications will be reviewed based on qualifications and relevant experience. Selected candidates will be contacted regarding the next steps in the recruitment process.
Equal Opportunity Employer: Employment decisions are made based on qualifications, merit, and business requirements, in accordance with applicable law.
Position: Customer Service Representative
Job Type: Full-Time
Work Arrangement: Remote / Hybrid
Location: United States
Position Overview
We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer support, responding to inquiries, resolving customer concerns, and ensuring a positive experience throughout every interaction.
This position offers a remote/hybrid work arrangement, providing flexibility while maintaining effective communication and collaboration with team members.
Key Responsibilities
Respond promptly and professionally to customer inquiries by phone, email, chat, or other approved communication channels.
Listen carefully to customers, understand their needs, and provide accurate information and appropriate solutions.
Resolve customer concerns and complaints while maintaining a professional and courteous approach.
Document customer interactions, requests, issues, and resolutions accurately in company systems.
Follow established policies, procedures, and service standards.
Escalate complex or sensitive issues to the appropriate department or supervisor when necessary.
Follow up with customers to ensure their questions or concerns have been properly addressed.
Maintain accurate customer records and protect confidential information.
Work collaboratively with internal teams to resolve customer issues and improve service delivery.
Meet established customer service, quality, productivity, and response-time standards.
Stay informed about company services, policies, procedures, and available resources.
Contribute ideas and feedback that can help improve customer satisfaction and overall service quality.
Required Qualifications
High school diploma or equivalent; additional education or training is a plus.
Previous customer service, call center, administrative, hospitality, retail, or related experience preferred.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Ability to remain professional and patient when handling challenging customer situations.
Strong attention to detail and organizational skills.
Ability to work independently while also collaborating effectively with a team.
Comfortable using computers, email, web-based applications, and customer service systems.
Ability to manage multiple tasks and prioritize work effectively.
Reliable internet connection and a suitable workspace for remote work, where applicable.
Preferred Qualifications
Experience working in a remote or hybrid customer service environment.
Experience with CRM, ticketing, or customer support systems.
Experience handling high-volume customer inquiries.
Familiarity with Microsoft Office or similar productivity applications.
Previous experience supporting government, technology, healthcare, financial services, or other regulated environments is a plus.
Work Environment
This is a Remote/Hybrid position, depending on business requirements and the employee's assigned location.
Employees working remotely are expected to maintain a professional and secure workspace, reliable internet connectivity, and the ability to participate in virtual meetings and communicate effectively with team members.
Compensation & Benefits
Competitive salary based on qualifications and experience.
Remote/hybrid work flexibility, where applicable.
Professional development and career-growth opportunities.
Collaborative team environment.
Benefits package available to eligible employees.
Opportunities to develop valuable customer service and professional skills.
Application Process
Interested candidates should submit an up-to-date resume and professional profile for consideration.
Applications will be reviewed based on qualifications and relevant experience. Selected candidates will be contacted regarding the next steps in the recruitment process.
Equal Opportunity Employer: Employment decisions are made based on qualifications, merit, and business requirements, in accordance with applicable law.
Company Profile:
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. We are a company of good character, relentless innovation, and long-standing excellence. Our culture drives our success and earns us recognition as a Fortune World's Most Admired Company. CACI is a member of the Fortune 500™ Largest Companies, the Russell 1000 Index, and the S&P MidCap 400 Index. For more information, visit us at www.caci.com. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities
Established in 2005, CACI Digital Experience (formerly Cyber-Duck) is a leading digital transformation business. We work with global brands such as the Bank of England, Mitsubishi Electric and Cancer Research.
CACI Digital Experience’s mission is to bridge the gap between design, technology and content to create life-enhanc
Contact Information:
| Contact Name: John Greatrex | Type: Employer |
| Company: | |
| Web Site: http://www.caci.com | |