Customer Service Representative Job

* Respond to customer inquiries via phone, email, or online channels regarding platform usage and services.
* Assist users with platform navigation, including document management and workflow functions.
* Record and maintain logs of customer interactions, requests, and issues.
* Investigate customer concerns and ensure appropriate follow-up actions.
* Escalate technical issues to the IT team when required.
* Support onboarding of new users by explaining platform features and processes.
* Prepare basic reports on customer feedback and recurring issues.

* Completion of secondary school; post-secondary education in business or administration is an asset.
* Experience in customer service or client support roles is preferred.
* Strong communication and problem-solving skills.
* Attention to detail and ability to manage multiple requests.
* Understanding of data privacy and confidentiality practices is an asset.

Paperless World is a digital platform that is focused on paperless technologies. We are creating an all-inclusive digital workplace while also integrating the best features of the multiple industries specific business applications.