Customer Service Representative Job

• Provide technical assistance and onboarding support
• Manage support tickets and CRM systems
• Collect and document customer feedback
• Escalate complex issues to technical teams
• Support user retention initiatives

• Diploma or degree in IT, Business, or related field
• Previous experience in customer support or technical service
• Strong communication and problem-solving skills
• Familiarity with CRM or ticketing systems preferred

SMPA E-Health is a Canadian AI-driven predictive preventive health platform designed to transform fragmented health data into actionable, personalized intelligence.