Customer Service Representative Job

-- Answer customer enquiries (phone/email/chat) and provide information about PicIt4Me’s goods/services and policies.
-- Investigate complaints, update customer accounts/case notes, and ensure follow-up through to resolution.
-- Support users with service requests and transactions
-- Provide clear information on platform usage and requirements (task submission/quality expectations) and escalate product/technical issues to the internal team when needed.
-- Maintain accurate documentation and activity logs; produce basic reports on customer issues and trends.

-- Completion of secondary school and clerical or sales experience may be required.
-- Strong customer communication skills and ability to explain services clearly (including premium visibility service concept).
-- High attention to detail for documentation and account updates; ability to prioritize and multitask in a support queue.
-- Understanding of privacy/data-safety expectations (PicIt4Me core value includes Privacy and Data Safety).

PicIt4Me is a mobile platform for assigning and solving tasks by taking photos of places or objects and crowdsourcing the camera capabilities of registered users' mobile phones through enabled edge detection and AI image recognition technologies.