Customer Service Representative Job
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Employer: Specialty Food Group
SpiderID: 13638903
Location: Valparaiso, Indiana
Posted: 1/4/2024
Wage:
Priority Review Date: 4/3/2024
Job Code / NOC / SOC:
Category: Telemarketing
Job Description:
Specialty Food Group is currently hiring a Customer Service Representative in our Valparaiso food manufacturing plant. They would be responsible for working with new and existing customers regarding products, orders, and questions. This position is on site and is M-F 7 AM to 3:30 PM.
Some of the essential functions of the position include but are not limited to the following:
• Answer phone calls and emails, addressing incoming concerns, orders and questions from new and existing customers.
• Work within the following systems including EDI, SAP, and other proprietary software.
• Coordinate new product development and launches with customers.
• Create bids and manage order process from beginning to end.
• Work with other departments as needed to handle customer needs.
Some of the essential functions of the position include but are not limited to the following:
• Answer phone calls and emails, addressing incoming concerns, orders and questions from new and existing customers.
• Work within the following systems including EDI, SAP, and other proprietary software.
• Coordinate new product development and launches with customers.
• Create bids and manage order process from beginning to end.
• Work with other departments as needed to handle customer needs.
Job Requirements:
• High School diploma or equivalent preferred
• Fluent in English (a second language is a plus.)
• Prior customer service experience.
• Knowledge of SQF and SAP a plus.
• Strong Analytical and problem-solving skills. Attention to detail a must.
• Strong computer skills: must be proficient in Windows Office Suite.
• Comfortable being customer facing.
• Fluent in English (a second language is a plus.)
• Prior customer service experience.
• Knowledge of SQF and SAP a plus.
• Strong Analytical and problem-solving skills. Attention to detail a must.
• Strong computer skills: must be proficient in Windows Office Suite.
• Comfortable being customer facing.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Experience: 2
Education: High School
Travel: None
Vacation: Less Than 2 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Casual Dress
Contact Information:
| Contact Name: Niki Varela | Type: Employer |
| Company: Specialty Food Group |