Customer Service Representative Job

Customer Service Representative — Job Description

About the Role
We’re looking for a friendly, solutions-focused Customer Service Representative to be the face of our brand. You’ll be the first point of contact for customers and help create positive experiences that keep them coming back.

Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, chat, and social media with professionalism and empathy
- *Problem Solving: Troubleshoot issues, process returns/exchanges, and resolve complaints efficiently
- *Product Knowledge: Learn and explain products/services clearly to help customers make informed decisions
- Order Management: Assist with placing orders, tracking shipments, billing questions, and account updates
- Documentation: Log all interactions in CRM and track trends to improve service
- Teamwork: Collaborate with sales, tech, and operations teams to ensure smooth customer experiences

What We’re Looking For
- Experience: 1+ years in customer service, call center, or retail preferred
- Communication*: Excellent verbal and written communication skills. Friendly, patient, and clear
- Skills: Strong problem-solving, multitasking, and conflict resolution skills
- Tech: Comfortable with CRM tools, ticketing systems, and Microsoft/Google Workspace
- Attitude: Positive energy, accountability, and a genuine desire to help people
- Availability: Ability to work flexible hours including weekends/holidays if needed

Nice to Have
- Bilingual skills
- Experience in [e-commerce / SaaS / retail / etc.]
- Knowledge of KPIs like CSAT, NPS, and response time

What We Offer
- Competitive pay + benefits
- Growth opportunities and training
- Supportive team culture

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Relocation Assistance

Emerging Measurements Company (EMCO) is a high-tech small business based in Knoxville, Tennessee, that specializes in remote thermometry, laser-induced luminescence, and fiber optic diagnostics. Core Focus & Technology Specialty: Physical measurements using thermographic phosphors to improve system performance, efficiency, safety, and durability. Applications: Used in government, industrial sectors, and biomedical research. Key Products: Offers specialized tools like the Phosphor Thermometry LabKit and the EXP luminescence time decay software package. Key Clients Department of Energy (DOE) National Aeronautics and Space Administration (NASA) U.S. Air Force General Electric (GE)